ContactNB Conference
& Trade Show
Annual Contact Centre Conference Event
Since 1999
The ContactNB Conference & Trade Show left me feeling energized, inspired, and armed with an arsenal of knowledge and insights.
I had the opportunity to meet remarkable individuals from different backgrounds and industries. Conversations flowed naturally, and I found myself engaging with professionals I may never have met otherwise.
Thank you, ContactNB, for hosting another great event!
~ KB, Attendee
Phenomenal event once again. Great speakers, great topics.
Very relevant topics and info shared. Overall, awesome conference! I was very impressed with all of the speakers! Great job organizing a big event.
Great organization. Well done team! I especially like the time between speakers. We had time with participants and trade show people. Thanks for everything — I brought back some great learning to my team.
~ Anonymous Attendees
Attending the ContactNB conference was a great choice; it was a fantastic experience that left me feeling inspired.
ContactNB had just the right kind of pace and atmosphere to make deeper connections with people who are truly dedicated to making a positive difference in their customers’ and employees’ lives.
5 stars, would recommend, and would love to go back next year! And I quickly learned that Maritime hospitality is a thing!
~ SM, Sponsor
ContactNB Conference:
A great networking, learning, inspiring experience!
The ContactNB Conference & Trade Show is an annual gathering of professionals who work in and support the amazing and diverse contact centre industry.
This conference is hosted each year by ContactNB Inc., an industry association located in New Brunswick, Canada. Each year, we gather to network with industry peers, to learn, to share best practices, to hear from top-notch presenters, and to interact with trade show and sponsor representatives whose product and service offerings support this vibrant industry.
2026 CONTACTNB CONFERENCE & TRADE SHOW
In 2026, the conference will be hosted in Moncton, New Brunswick at the Legends Event Venue at the Moncton Coliseum. We are excited to welcome delegates, sponsors and speakers from all over Canada, the United States and abroad.
**NEW FOR 2026**
Our conference format is changing for 2026 and we will be holding our conference, trade show AND awards gala all on the same day! This will help to reduce attendee and sponsor costs for hotel stays, travel expenses, etc., and bring our community together in an atmosphere of learning, networking and celebrating!
2026 Conference Registration
Don’t miss out on this amazing event, and on our Early Bird registration discounts!
We are building an incredible agenda with amazing speakers, relevant and important topics, an active Trade Show. It promises to be a great event! Don’t miss out - register now!
EARLY BIRD DEADLINE! Enjoy reduced prices in effect until February 1 2026!
Book your hotel room(s) for the 2024 ContactNB Conference & Trade Show now at our host hotel, the Hilton Garden Inn Fredericton, 620 Queen Street.
Our group rate is $151/night plus applicable taxes. If you choose to use your own corporate discounted rate instead, please advise the hotel you are part of the ContactNB Conference group. As with all conferences, our event contract is dependent on hotel room sales, so please ensure your booking is counted as part of our group. Thank you!
Four Points Sheraton by Marriott Moncton
Address:
40 Lada Ada Blvd.,
Moncton, NB E1G 0E3
Phone: 506-852-9600
NOTE: This group rate is in effect only until March 20 2026, and is based on room availability. Please book early to avoid disappointment.
2026 Conference Theme:
To Be Announced!
Join us in Moncton for this amazing one-day conference and awards gala event.
April 22 2026. Legends Event Venue, Moncton Coliseum
We're excited to host you, and we're looking forward to seeing you in Moncton!
Event Agenda
07:30 - 08:30 Conference Registration
07:30 - 08:30 Continental Breakfast
08:30 - 09:00 Conference Opening, Greetings, Presentations
09:00 - 10:00 Keynote Speaker: TBA
10:00 - 10:15 Coffee Break
10:15 - 12:15 Leadership Forum: based on topics YOU requested
12:15 - 13:15 Buffet Lunch
13:15 - 14:15 Panel Discussion: TBA
14:15 - 14:30 Coffee Break
14:30 - 15:30 Elevate Your Contact Centre — the next steps with AI
15:30 - 16:30 Free time
16:30 - 17:30 Awards Gala Cocktail Reception
17:30 - 22:00 Awards of Excellence Gala: Dinner and awards recognition event
22:00 Event Closing
2026
Speaker Lineup
You will hear and learn from an incredible lineup of speakers — both professional and from our industry, solo presenters and panel discussions.
We are under construction … so watch at this list of speakers and topics grows!
2026 ContactNB Conference Sponsors
We are grateful for the support of our sponsors for this event and our industry.
Watch this space as our sponsor list grows! For 2025 event sponsorship information, reach out to us at ContactNBassociation@gmail.com.
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