Supporting The Contact Centre Community in New Brunswick

Fostering Excellence in New Brunswick’s contact centres.

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Dedicated to the Growth of Local Contact Centres

WHO WE ARE

We are members of New Brunswick's contact centre community. Our industry employs nearly 19,000 people in our province. We offer excellent salaries and benefits packages, with career advancement and development opportunities throughout the province. The contact centre industry contributes over $1.5 billion annually to the province’s economy.

UPCOMING MAJOR EVENTS

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16TH ANNUAL CONTACTNB AWARDS OF EXCELLENCE GALA

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22ND ANNUAL CONTACT ATLANTIC CONFERENCE & TRADE SHOW

About Us

ContactNB is a provincial industry association representing the Contact Centre industry in New Brunswick, led by a private sector Board of Directors committed to industry growth, employee development, and enhanced community awareness. We represent an industry that employs over 18,000 people in the province of New Brunswick and contributes over $1 billion to the economy.

New Brunswick's contact centre industry blossomed in the early 1990s and has grown to nearly one hundred sites spread across the province. Many of our marquee companies have celebrated anniversaries of twenty-five years or more. The industry has matured, continued to thrive, and boasts some of the best-trained employees in the world and those skills are allowing New Brunswickers to compete for and win business from around the globe.

Since its beginning in 1998, ContactNB has partnered with industry, as well as government departments and agencies, to ensure that the New Brunswick contact centre industry developed in a professional and sustainable manner. Working with members, ContactNB has strived to ensure that the industry adopts standards and practices that ensure that customers receive the very best service possible and that employees have opportunities for long-term rewarding careers.