WEBINAR: "Contact Centre Business Chemistry". Brought to you by our Partner, Deloitte.
Deloitte is excited to host our next upcoming virtual industry session on Contact Centre Business Chemistry. Hosted by Chief Business Chemist, Kara Barnard and Contact Centre Transformation Leader, Derek Fitzgerald.
What is Business Chemistry?
Business chemistry uses science to improve the art of business relationships and to gain deeper insights about your unique individual and team work styles and shared traits. This helps build stronger relationships, increase team performance, and create exceptional organizations. In this era of virtual engagement and the way our service organizations are tasked to build customer trust and support positive workplace culture, understanding and connecting with others is paramount.
The Approach:
* Determine your own business chemistry type
* Complete the online assessment to get a detailed report about your working style
* Understanding others
* Learn how to identify the four Business Chemistry types to help you develop a hunch about other people’s working styles
* Explore your team
* Discover your team’s composition and unique characteristics
* Adapt your style
* Explore ways to engage more effectively with individuals, teams and customers
* Put chemistry to work
We practice what we teach by creating a fun and memorable virtual experience that engage participants through active learning.
About Deloitte
Deloitte is a global leader in contact centre advisory, transformation and managed services with a wide range of capabilities, assets, accelerators and skills to help organizations redefine the future of service to drive customer experience, cost optimization, performance enhancement, operational excellence and digital transformation.
When: Friday, January 22nd 10am-12pm ATL
Advance registration for this event is required no later than Tuesday, January 19th, as participants will be getting a personalized experience and online individual assessment.
Spots are limited, so please sign-up early. Pre-registration is required for this webinar.
To register, go to:
https://us02web.zoom.us/meeting/register/tZcqc-qsrjsiGdXJcBMLzdUxzC_y4T4NkWr2
After registering, you will receive a confirmation email containing information about joining the meeting.
