Learn More About ContactNB’s Events Today
Upcoming Events
Join us and other members as we share with and learn from each other on topics of interest!
WEBINAR: "Top 5 1/2 Excel Tips". Brought to you by our Partner, NBCC.
NBCC is excited to host our next upcoming virtual webinar. Designed for current users of Microsoft Excel, participants are encouraged to grab a coffee or tea, sit back, and learn about the top five and a half tips to make using Excel that much better.
Join us!
When: Wednesday, February 3, 2021~ 10:00am-11:30am AT
Advance registration for this event is required. Spots are limited and are filling up quickly, so please sign-up early.
To register, go to:
https://us02web.zoom.us/
After registering, you will receive a confirmation email containing information about joining the meeting.
BEST PRACTICES/WEBINAR: "Let's Talk Training - How Contact Centres can train and onboard remotely". Brought to you by our Partner, ProcedureFlow ... and hosted by our friends from Contact Centre Nova Scotia!
Are you searching for new ways to improve your contact center’s remote training? Have you found tools and strategies that have worked well for onboarding new agents? Wherever you may be in your remote training journey, we want to hear from you! Bring your remote training stories to this interactive session where you’ll have the opportunity to learn what other contact centers are doing to train successfully, share challenges you’re facing, and ask questions with a network of your peers.
You’ll also get to hear contact center training expert Micah Peterson share tips, tricks, and best practices for running a successful remote training program. Micah will talk about how to leverage scenario based training, and make the most of remote training classes. You’ll walk away with actionable strategies that you can start implementing in your contact center, and as a thank you for sharing your story you’ll be entered to win a $100 Amazon gift card!
Join us!
When: Thursday, February 4 2021~ 12:30pm AT
Advance registration for this event is required. Spots are limited and are filling up quickly, so please sign-up early.
To register, go to:
https://us02web.zoom.us/
After registering, you will receive a confirmation email containing information about joining the meeting.
Do you have a topic you want us to feature?
Send any suggestions to us! We'd love to hear from you.
ContactNBassociation@gmail.com
