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Upcoming Events

Join us and other members as we share with and learn from each other on topics of interest!

WEBINAR:  “Make our Unconscious Mind, Conscious - 10 Steps to Improvement!”.  Brought to you by our Partner, NBCC. 

NBCC is excited to host our next upcoming virtual webinar, featuring instructor Susan Morehouse.

Biases are influenced by our background, our culture and even our personal experiences.  Such biases can impact us in many ways and can potentially cause us to make decisions that are neither wise nor fair.  Does this make us bad people?  Absolutely not!!  We have different perspectives based on our our race, gender, ethnicity, religion, sexual orientation, socioeconomic status, nationality, and a whole array of other factors that can have an influence on us in more ways than one. 

Join us!

When:  Thursday, March 25, 2021 ~ 10:00am - 11:00am AT

Advance registration for this event is required.  Spots are limited, so please sign-up early.

To register, go to:

https://us02web.zoom.us/meeting/register/tZctc-6przssHt2nS9CabsDwRCdUdgdNAU-Z

After registering, you will receive a confirmation email containing information about joining the meeting.

FREE event for ContactNB Members & Partners!

"How to create a more consistent customer experience"

About the webinar

Consistency is a huge challenge for contact centers. While some agents can confidently assist customers with ease, others feel completely overwhelmed and struggle to keep up. A few just wing it and are completely unpredictable. Customers feel the impact, where some have a great experience and others are ready to share horror stories with everyone they know.

In this live Q&A session you’ll learn how to help your agents deliver a consistently great customer experience. Get your toughest customer experience questions answered by best-selling author Jeff Toister and ProcedureFlow’s Micah Peterson.

You’ll walk away with strategies you can implement in your contact center, and the first 100 attendees will learn even more with a free copy of Jeff’s book: The Guaranteed Customer Experience.

To register, go to: 
How to create a more consistent customer experience (procedureflow.com)

Do you have a topic you want us to feature?

Send any suggestions to us!  We'd love to hear from you.

ContactNBassociation@gmail.com

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Check back often for new events!