Mark your calendars!
November 9-10, 2016
Delta Beausejour Hotel
Go to www.contactatlantic.ca
for more info!
What topic(s) would you most like to discuss at an upcoming Best Practices session? Let us know what is important to you!
Please share your thoughts with us by sending an email to firstname.lastname@example.org.
Meet ContactNB's newest
Contact Centre Member.....
CAA Atlantic, with their head office in Saint John, NB
Meet new ContactNB's newest Elite Associate Member.......
Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience monitoring. We review, analyze and report on the contact centers' Agent performance levels to make sure Dodd-Frank, HIPAA, and other regulations are being followed while cordially and effectively engaging the clients' customer and prospects, through creative, innovative quality assurance programs.
MORE 2016 Contact Atlantic Updates:
Find our why Contact Atlantic is Canada's Premier Contact Conference and Expo Event.
To See More Video and Pictures from Contact Atlantic 2014
Visit our new Contact Atlantic Facebook site here:
"To be successful, you have to have your heart in your business, and your business in your heart."
~ Thomas Watson, Sr.
December 30, 2015
In December, 2015 the Customer Care Team at Atlantic Lottery raised over $1300 for the “Coalition Against Abuse in Relationships” (CAAR). The funds were raised through team potluck lunches and eight weeks of “Jeans Days” in the centre. This is the second year that the Customer Care Team raised funds for this very worthwhile organization.
Cheque presentation to Terrence Trites, President of CAAR. Pictured are:
(Left to Right in Front Row) Nicole LeBlanc Cormier, Nancy Basque, Terrence Trites,
(Left to Right in Back Row) Maurice Cormier and Darlene Rand.
In a letter from CAAR President Terrence Trites to Atlantic Lottery, he said, "We commend Atlantic Lottery and its Customer Care [team] for their outstanding kindness and wonderful gesture. Through your donations, the lives of victims of abuse are positively affected and you are helping our outreach program in more ways than imagined. Our outreach worker has been able to improve assistance for basic needs by giving clients gift cards for groceries, when they would have had no other means to afford food for themselves.
Transportation is often another problem for clients to get to and from appointments, counselling sessions and obtaining groceries. With your donation of Codiac Transpo Bus Passes we are able to increase client’s ability to access other services.
Your donation of money will allow our clients to access specific services such as counselling or enhance their own safety and security.
The CAAR board members and employee would like to thank you again for your wonderful acts of kindness and contributions to the well being of people in our community."
Said Atlantic Lottery's Manager of Customer Care, Darlene Rand, "For the Customer Care Team at Atlantic Lottery, the fundraising efforts are one of the ways that we are making Atlantic Canada a better place."
On behalf of ContactNB, we comment Atlantic Lottery for their Community Involvement, and for being such a valued member and great representation of the contact centre industry by helping those in need in the community in which we work and live.
November 13, 2015
The 2015 Contact Atlantic Conference is in the history books and was a great success. Delegates representing 54 different companies were in attendance at the Saint John Trade & Convention Centre and took in presentations from 19 different speakers on topics key to our industry.
We want to thank those in attendance for the valuable feedback from the sessions and the overall conference. We received almost 700 speaker feedback responses and have forwarded each of those on to our participating presenters.
Mark your calendars for November 9-10, 2016 for the 2016 Contact Atlantic Conference & Trade Show at the Delta Beausejour Hotel in Moncton, NB. Contact centre tours will take place on Tuesday, November 8th.
September 19, 2015
The Delta Global Reservation Services "Shout out " campaign in support of Habitat for Humanity Fredericton has officially wrapped up. And the total committed donation of time, talent and treasure is.... $77,138!!!! Unbelievable!
We send a HUGE " Thank You! " out to the fantastic folks at Delta for their efforts on this campaign, to all of the wonderful volunteers, and to all the local area businesses who kindly contributed. It is support like this that allows us Habitat for Humanity to build homes - and build hope - for so many deserving families.
June 23, 2015
The lights were dimmed, the curtain rose, and the ContactNB Awards of Excellence were a resounding success at the Delta Beausejour Hotel in Moncton on June 18th! Many of your peers and colleagues from the industry were recognized for their outstanding contributions to their businesses, the industry and the community in which we all live and work.
Click here to see the list of award winners from the gala!
June 11, 2015
MONCTON, NB, June 11, 2015 /CNW/ - Today, Ian Cunningham, Chief Operating Officer of Tangerine and Adam Bienenstock, CEO and Principal Designer of Bienenstock Playgrounds were joined by Moncton Mayor George H. LeBlanc for a one-day build in Centennial Park to provide a natural playground and community gathering space for local children and families. Over 150 employees and community volunteers participated in the build, which is a part of Tangerine's newly launched sponsorship and community investment platform, #BrightWayForward, which supports programs across the country that inspire self-esteem, teamwork and leadership and encourage a sense of belonging and acceptance.
"Moncton is home to more than 130 Tangerine employees so this park build is particularly meaningful for my team and me," said Ian Cunningham, Chief Operating Officer, Tangerine. "I am pleased to be here today, alongside our friends at Bienenstock, the City of Moncton and 150 employees and community members, to create a safe, fun environment that will benefit local children and families for years to come."
Since 2009, Tangerine and Bienenstock Playgrounds have worked together to build natural playgrounds and revitalize community spaces across Canada. The Moncton build is Tangerine's fifth park build with Bienenstock, having previously completed projects in Toronto, Ottawa and Vancouver. The natural playground and outdoor space was jointly funded by a $75,000 investment from Tangerine and a contribution of $80,000 in goods and services from the City of Moncton. The park features an amphitheater, musical instruments, granite boulders, and an embankment slide among other features to beautify the space.
In 2011, Tangerine opened its Moncton Contact Centre which currently employs 135 Tangerine team members who help bring to the life the award-winning client service that Tangerine is known for.
April 8, 2015
In February and March, the Minacs Riverview site took part in charity events to support hungry, homeless and hurting youth in their local area.
Youth Impact's "Coldest Night of the Year"
In February, the Minacs Moonlighters team walked 5 km in the cold to support Youth Impact’s “Coldest Night of the Year”. The team took on many different fundraising initiatives allowing us to raise a total of $3360, making them the event’s second highest fundraising team.
YMCA Battle of the Brains
In March, they raised another $600 and participated in the YMCA’s “Battle of the Brains” supporting their youth outreach program. Team Minacs spent the night competing against other local teams in a trivia challenge.
Congratulations to the team at Minacs for their great examples of Community Involvement and giving back where it's needed most. If your centre is taking part in Community Involvement events, please let us know about them! Send us an email at email@example.com. Include any photos if you have them!
"Nothing great was ever achieved
~ Ralph Waldo Emerson