We are members of New Brunswick's contact centre community.  Our industry employs nearly 18,000 people in our province. We offer excellent salaries and benefits packages, with career advancement and development opportunities throughout the province. The contact centre industry contributes over $1 billion annually to the province’s economy.

To learn more about New Brunswick's contact centre industry and ContactNB, click here.

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Reserve your table now for the
2016 Awards of Excellence Gala!!
June 9, 2016




Send your ticket purchase request to:

ContactNBassociation@gmail.com

***************
Awards Submission Deadline:

FRIDAY, APRIL 22nd



2016

Mark your calendars!

November 9-10, 2016

Moncton, NB


Delta Beausejour Hotel


Go to www.contactatlantic.ca

for more info!





What topic(s) would you most like to discuss at an upcoming Best Practices session?  Let us know what is important to you! 

Please share your thoughts with us by sending an email to info@contactnb.com




Meet ContactNB's newest
Contact Centre Member.....




CAA Atlantic, with their head office in Saint John, NB


Meet new ContactNB's newest Elite Associate Member.......


         


Concentra Solutions maximizes contact center performance through Quality Assurance, specializing in Compliance and Customer Experience monitoring.  We review, analyze and report on the contact centers'  Agent performance levels to make sure Dodd-Frank, HIPAA, and other regulations are being followed while cordially and effectively engaging the clients' customer and prospects, through creative, innovative quality assurance programs.






MORE 2016 Contact Atlantic Updates:

Coming soon!


Find our why Contact Atlantic is Canada's Premier Contact Conference and Expo Event. 


To See More Video and Pictures from Contact Atlantic 2014
Visit our new Contact Atlantic Facebook site here:
Facebook


"To be successful,  you have to have your heart in your business, and your business in your heart."

~ Thomas Watson, Sr.





April 15, 2016                             

Invitation:
 
The City of Moncton and immigration stakeholders would like you to be a part of an upcoming free employment fair for international newcomers and students. Please see the fair dates below:
 
Job Fair: Construction, Manufacturing and Trucking/ Logistics
April 29th 10am till noon, Empress Theatre, Moncton NB, 
 
Job Fair: Customer Service and Hospitality
May 6th 10am till noon, Empress Theatre, Moncton NB,
 
Job Fair: Information Technology/ Information Communications Technology/ Animation
May 13th 10am till noon, Empress Theatre, Moncton NB,


The purpose of the event is to help match newcomers to the available jobs in our region.  For employers, this initiative will help provide you access top-tier local international talent. 
 
The layout of the event is as follows: 

9:30:   Employers and Educational programs arrive and set up
10am: Presentations begin: 

·         Introduction
·         Presentation 
·         Success story from an international newcomer
 
10:30 to 12noon: Job seekers and Employment meet and greet: job seekers have the opportunity to meet local employers at their display tables and learn about available employment opportunities in their field.
 
***Employers will be provided with a skirted table and two chairs.  There is no cost to employers.  Employers only attend the employment fair related to their sector.  Employers are asked to set up 30 minutes prior to the event starting.***
 
We hope that you can be part of this impactful employment fair for our community.  Should you be interested, I have attached an employer registration form.  Please complete and send back to me via email.
 
Thank you,
Angelique Reddy-Kalala
 
This event is in partnership with: City of Moncton, City of Dieppe, Town of Riverview, Chamber of Commerce, 3+, MAGMA, CAFI, AHS, NBCC, CCNB, ONB and U de M.



April 4, 2016

    

TIP!!  
Register for the Contact Atlantic Conference before July 1st to avoid the hike in the HST!! 



WestJet to open contact centre in Moncton, create 400 jobs

Contact centre to open in September, jobs to be created over 4 years

CBC News Posted: Apr 04, 2016 2:41 PM AT Last Updated: Apr 04, 2016 2:41 PM AT

Premier Brian Gallant made the WestJet job announcement on Monday at the Greater Moncton International Airport.

Premier Brian Gallant made the WestJet job announcement on Monday at the Greater Moncton International Airport. (Photo:  Kate Letterick/CBC)


























Moncton has landed a new WestJet contact centre, which is expected to create more than 400 jobs over four years.

Premier Brian Gallant made the economic development announcement on Monday at the Greater Moncton International Airport's international lounge.  The contact centre, which is expected to open in September, will have a $24-million impact, he said.  The provincial government will provide up to $3.5 million in funding to WestJet,  with Opportunities NB providing a $1 million forgivable loan and up to $2.5 million in payroll rebates.

Mark Porter, of WestJet, said Moncton's bilingual workforce played an important role in the airline's decision to set up shop in the city, said Porter.  The new centre will allow WestJet to enhance services to its French-speaking guests.  About two-thirds of positions will be full-time, while the remainder will be part-time, he said.



March 23, 2016

                             
Accenture's Lisa Bullock and Angela Hawkins (pictured far left and far right respectively)
together with ContactNB Community Involvement Committee members
Deirdre Rourke Adams and Cheryl Steadman (inside left and right respectively).


On March 23rd, our Community Involvement Committee had the pleasure of visiting Accenture's Fredericton location to celebrate with them the tremendous involvement they have had in supporting their local community.

Accenture's "Skills to Succeed" program, which is focused on a lofty goal of providing three million people around the world with the skills needed to secure meaningful employment or build a business by 2020, helped organizations such as Changes, Junior Achievement and the Multicultural Association.  As a team, they raised over $15,000 to help these organizations, along with many person-hours of volunteer work.  In fact, since opening their Fredericton location in 2000, this particular Accenture office has raised more than $230,000 for local non-profit organizations and more than $120,000 for the United Way!

Some of the charitable organizations that they have helped over the years in New Brunswick include:  Transition House, Canadian Cancer Society, Terry Fox Run, Run For The Cure, 24 Hour Relay, SPCA, United Way, Fredericton Food Bank, Children's Wish Foundation, Salvation Arm, Fredericton Soup Kitchen, Girl Guides of Canada, Canadian Red Cross, Junior Achievement, Changes Fredericton, The Multicultural Association, Jobs Unlimited and Big Brothers/Big Sisters.

Accenture is clearly making a difference in the community in which they live and work, and ContactNB was thrilled to celebrate their community contributions!  We celebrated this effort by enjoying some cake and conversation together.  We enjoyed a very warm welcome from all of their staff and they enjoyed the visit from ContactNB!



February 23, 2016

       
We have a new email address!!

Please be advised that ContactNB's email address has changed.  Our new address is:

                   ContactNBassociation@gmail.com

Any emails sent to our old address (info@contactnb.com) will be redirected to the new one until July 1st. 



February 10, 2016

 

Congratulations to ContactNB Associate Member Genesys for celebrating twenty years of business in New Brunswick and Canada!

Happy Anniversary from your friends at ContactNB!


December 30, 2015


In December, 2015 the Customer Care Team at Atlantic Lottery raised over $1300 for the “Coalition Against Abuse in Relationships” (CAAR).  The funds were raised through team potluck lunches and eight weeks of “Jeans Days” in the centre.  This is the second year that the Customer Care Team raised funds for this very worthwhile organization.


Cheque presentation to Terrence Trites, President of CAAR.  Pictured are:
(Left to Right in Front Row) Nicole LeBlanc Cormier, Nancy Basque, Terrence Trites,
(Left to Right in Back Row) Maurice Cormier and Darlene Rand.

In a letter from CAAR President Terrence Trites to Atlantic Lottery, he said, "We commend Atlantic Lottery and its Customer Care [team] for their outstanding kindness and wonderful gesture. Through your donations, the lives of victims of abuse are positively affected and you are helping our outreach program in more ways than imagined. Our outreach worker has been able to improve assistance for basic needs by giving clients gift cards for groceries, when they would have had no other means to afford food for themselves.

Transportation is often another problem for clients to get to and from appointments, counselling sessions and obtaining groceries. With your donation of Codiac Transpo Bus Passes we are able to increase client’s ability to access other services.

Your donation of money will allow our clients to access specific services such as counselling or enhance their own safety and security.

The CAAR board members and employee would like to thank you again for your wonderful acts of kindness and contributions to the well being of people in our community."

Said Atlantic Lottery's Manager of Customer Care, Darlene Rand, "For the Customer Care Team at Atlantic Lottery, the fundraising efforts are one of the ways that we are making Atlantic Canada a better place."


On behalf of ContactNB, we commend Atlantic Lottery for their Community Involvement, and for being such a valued member and great representation of the contact centre industry by helping those in need in the community in which we work and live.   




November 13, 2015




The 2015 Contact Atlantic Conference is in the history books and was a great success.  Delegates representing 54 different companies were in attendance at the Saint John Trade & Convention Centre and took in presentations from 19 different speakers on topics key to our industry. 

We want to thank those in attendance for the valuable feedback from the sessions and the overall conference.  We received almost 700 speaker feedback responses and have forwarded each of those on to our participating presenters. 

Mark your calendars for November 9-10, 2016 for the 2016 Contact Atlantic Conference & Trade Show at the Delta Beausejour Hotel in Moncton, NB.  Contact centre tours will take place on Tuesday, November 8th. 

September 19, 2015



The Delta Global Reservation Services "Shout out " campaign in support of Habitat for Humanity Fredericton has officially wrapped up. And the total committed donation of time, talent and treasure is.... $77,138!!!!   Unbelievable!

We send a HUGE " Thank You! " out to the fantastic folks at Delta for their efforts on this campaign, to all of the wonderful volunteers, and to all the local area businesses who kindly contributed. It is support like this that allows us Habitat for Humanity to build homes - and build hope - for so many deserving families.



June 23, 2015

The lights were dimmed, the curtain rose, and the ContactNB Awards of Excellence were a resounding success at the Delta Beausejour Hotel in Moncton on June 18th!  Many of your peers and colleagues from the industry were recognized for their outstanding contributions to their businesses, the industry and the community in which we all live and work. 

Click
here to see the list of award winners from the gala!



"Nothing great was ever achieved
without enthusiasm."
 
~ Ralph Waldo Emerson