We are members of New Brunswick's contact centre community.  Our industry employs nearly 18,000 people in our province. We offer excellent salaries and benefits packages, with career advancement and development opportunities throughout the province. The contact centre industry contributes over $1 billion annually to the province’s economy.

To learn more about New Brunswick's contact centre industry and ContactNB, click here.

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Let's Talk Wellness!

ContactNB is proud to partner with one of our Associate Members, Deloitte, to host a Best Practices Session that talks all about Wellness in the Workplace

PLEASE CONFIRM YOUR ATTENDANCE!  Send an email to info@contactnb.ca

Thursday, June 25th
1:00pm - 3:00pm
Location:  Deloitte, 816 Main Street, Moncton

Please come to the session prepared to share your company's best wellness practices and to learn more about what other member centres are doing.  Facilitating the meeting will be Alycia Putnam from Deloitte's Human Capital practice in Halifax, along with Derek Fitzgerald, Consulting Manager from Deloitte's operation in Saint John. 

Please confirm your attendance by emailing Cheryl Steadman at
info@contactnb.com.  We look forward to hosting this great event!

Sponsored by:

Mark your calendars!

October 27 - 29, 2015

Saint John

Trade & Convention Centre,

adjacent to our host hotel, the

Saint John Hilton Hotel

Go to www.contactatlantic.ca for more info!

What topic(s) would you most like to discuss at an upcoming Best Practices session?  Let us know what is important to you! 

Please share your thoughts with us by sending an email to info@contactnb.com

Meet ContactNB's newest
Contact Centre Member.....

CAA Atlantic, with their head office in Saint John, NB

Meet new ContactNB's newest Associate Member.......


Deloitte LLP, one of Canada’s leading professional services firms, provides audit, tax, consulting and financial advisory services to a wide range of Canadian and international clients.


Mark your calendars!

October 27 - 29, 2015

Saint John

Trade & Convention Centre,

adjacent to our host hotel, the

Saint John Hilton Hotel

MORE Contact Atlantic Updates:

Coming soon!

Find our why Contact Atlantic is Canada's Premier Contact Conference and Expo Event. 

To See More Video and Pictures from Contact Atlantic 2014
Visit our new Contact Atlantic Facebook site here:

"To be successful,  you have to have your heart in your business, and your business in your heart."

~ Thomas Watson, Sr.

October 13, 2015

Today is the Early Bird Deadline for reduced pricing for the Contact Atlantic Conference!  The conference is October 27-29 in Saint John, NB and we have a terrific lineup of world-class speakers ready to present. 

Trainers! October 27th is your day!  We have a Train the Trainer session scheduled for Tuesday, October 27th from 10am-5pm entitled: 

          Are Your Learners Engaged?  Time for a Booster Shot!

This event is an exception value.  If you register TODAY, the early bird price is just $25 for association members and $50 for non-members.  After today, the prices go to $50 and $75 respectively. 

Don't be disappointed!  Participants in last year's train the trainer session came away raving about it!   To register, contact us at info@contactnb.ca or call 506-642-4444

October 13, 2015

News from Associate Member Oracle:

Oracle will be hosting a series of webcasts starting this Thursday, October 15th:

3 Stages of Evolution to Becoming a Modern Customer Service Organization.
Guest CX thought leaders Kate Leggett (Forrester Research), Ray Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap To Modern Customer Service.

How to Become a Modern Customer Service Organization

How do you evolve your customer service capabilities to achieve optimal Customer Experience (CX) delivery?

In this 3-part webcast series, guest CX thought leaders
Kate Leggett (Forrester Research), R “Ray” Wang (Constellation Research) and Bruce Temkin (Temkin Group)
will guide you through the Roadmap to Modern Customer Service.

You will learn how to:

  • Benchmark where you are in your industry
  • Identify the issues you need to solve and in what order
  • Incrementally measure your success along the way

You will come away with actionable next steps for modernizing your customer service!

Register now at http://ct.formstack.com/forms/oraclertm2015

Thank you,

Jeff Lundal
Group Vice President
Oracle Service Automation The Oracle Service Cloud Team

September 19, 2015

The Delta Global Reservation Services "Shout out " campaign in support of Habitat for Humanity Fredericton has officially wrapped up. And the total committed donation of time, talent and treasure is.... $77,138!!!!   Unbelievable!

We send a HUGE " Thank You! " out to the fantastic folks at Delta for their efforts on this campaign, to all of the wonderful volunteers, and to all the local area businesses who kindly contributed. It is support like this that allows us Habitat for Humanity to build homes - and build hope - for so many deserving families.

September 3, 2015

The Contact Atlantic Conference is NEXT MONTH!

Have you and your colleagues signed up to attend the Contact Atlantic Conference yet?  The conference is October 27-29 at the Saint John Trade & Convention Centre, adjacent to our host hotel, the Saint John Hilton Hotel. 

The early bird deadline to enroll at reduced prices is October 13th.  After that date, all discounts are off!

We are assembling a fantastic lineup of speakers for you.  For more information, please go to www.contactatlantic.ca or contact us at info@contactnb.ca.  If your company is interested in sponsorship, and/or participating in our Trade Show, please contact us.  

August 24, 2015

Following up on our Mental Health theme of last year's Contact Atlantic Conference, here is some information out today from The Canadian Mental Health Association of NB, Saint John, about some events coming up in Saint John for 2015-2016.  For more information on the programs offered, or to pre-register, please call 506-633-1705.  Please feel free to share this information with your networks. 

June 23, 2015

The lights were dimmed, the curtain rose, and the ContactNB Awards of Excellence were a resounding success at the Delta Beausejour Hotel in Moncton on June 18th!  Many of your peers and colleagues from the industry were recognized for their outstanding contributions to their businesses, the industry and the community in which we all live and work. 

here to see the list of award winners from the gala!

June 11, 2015

, June 11, 2015 /CNW/ - Today, Ian Cunningham, Chief Operating Officer of Tangerine and Adam Bienenstock, CEO and Principal Designer of Bienenstock Playgrounds were joined by Moncton Mayor George H. LeBlanc for a one-day build in Centennial Park to provide a natural playground and community gathering space for local children and families. Over 150 employees and community volunteers participated in the build, which is a part of Tangerine's newly launched sponsorship and community investment platform, #BrightWayForward, which supports programs across the country that inspire self-esteem, teamwork and leadership and encourage a sense of belonging and acceptance.

"Moncton is home to more than 130 Tangerine employees so this park build is particularly meaningful for my team and me," said Ian Cunningham, Chief Operating Officer, Tangerine. "I am pleased to be here today, alongside our friends at Bienenstock, the City of Moncton and 150 employees and community members, to create a safe, fun environment that will benefit local children and families for years to come."

Since 2009, Tangerine and Bienenstock Playgrounds have worked together to build natural playgrounds and revitalize community spaces across Canada. The Moncton build is Tangerine's fifth park build with Bienenstock, having previously completed projects in Toronto, Ottawa and Vancouver. The natural playground and outdoor space was jointly funded by a $75,000 investment from Tangerine and a contribution of $80,000 in goods and services from the City of Moncton. The park features an amphitheater, musical instruments, granite boulders, and an embankment slide among other features to beautify the space.

In 2011, Tangerine opened its Moncton Contact Centre which currently employs 135 Tangerine team members who help bring to the life the award-winning client service that Tangerine is known for.

June 9, 2015

Moneris is hiring Team Managers in Sackville!

If you know someone with leadership experience looking for work in this great industry, pass along this information to them. 

Position Title: Team Manager, Customer Experience Delivery

Position Mandate:
This role is accountable for the contribution of their respective centre sub-team, and is responsible for managing, and driving the delivery of goals for the centre as set out for the department as well as direct influence over annual corporate goals. The position is required to work with the Manager, Customer Experience Delivery to continually evolve & improve the overall customer service value proposition. The position must create an environment and culture that will enable Customer Service Excellence in each and every call.

For more information, contact tanya.becker@moneris.com 

June 9, 2015

Newcomer Employment Fair!

The City of Moncton, in partnership with stakeholders, is holding a Newcomer Employment Fair on Thursday, July 2nd.  We would like to invite all Contact Centres in the Greater Moncton Area to attend.
The purpose of the event is to provide employment access for immigrants to the wide array of available career opportunities that exist in the Greater Moncton Area related specifically to Contact Centres:  Banking, Insurance, Customer Service, etc.  For employers, this initiative will help provide access to top-tier international talent from our region.
Robert Campbell, President of ContactNB will be the guest speaker followed by a success story from a newcomer from within the industry.  After the presentations are finished, it will be the time where newcomers can meet the employers and learn firsthand about the employment opportunities at the various employers booths.  There is no cost for employers to have a booth.
The event will be held July 2nd at 10am at the Empress Theatre, Moncton.
Please send any questions to and/or confirm your participation by Friday June 12th to Angelique Reddy-Kalala, City of Moncton Immigration Strategy Officer,
Angelique.reddy-kalala@moncton.ca or call 506-398-5937.

April 2, 2015

Click here to see our Spring edition of the
ContactNB e-communiqué Newsletter

  April 8, 2015

In February and March, the Minacs Riverview site took part in charity events to support hungry, homeless and hurting youth in their local area.

Youth Impact's "Coldest Night of the Year"

In February, the Minacs Moonlighters team walked 5 km in the cold to support Youth Impact’s “Coldest Night of the Year”.  The team took on many different fundraising initiatives allowing us to raise a total of $3360, making them the event’s second highest fundraising team.

YMCA Battle of the Brains

In March, they raised another $600 and participated in the YMCA’s “Battle of the Brains” supporting their youth outreach program.  Team Minacs spent the night competing against other local teams in a trivia challenge.

Congratulations to the team at Minacs for their great examples of Community Involvement and giving back where it's needed most.  If your centre is taking part in Community Involvement events, please let us know about them!  Send us an email at info@contactnb.ca.  Include any photos if you have them!

"Nothing great was ever achieved
without enthusiasm."
~ Ralph Waldo Emerson

Coming this Summer!



Gather your team of co-workers, friends, or family members and join us for an amazing day of fun in the sun at the 16th Annual United Way Beach Volleyball Tournament on Saturday, August 8 at Parlee Beach, Shediac!


Teams pay a registration fee of $100 to battle it out for prizes and bragging rights with all proceeds going to support the United Way (UWGMSENB). 


For additional information about the United Way Beach Volleyball Tournament and to register your team(s), please contact Larry Lane at llane@asurion.com or (506) 386-9217. Registration deadline is July 31st. Late registrations will not be accepted as play schedules must be finalized.


This event is sponsored by Asurion. With offices in North America, Europe, and Asia, Asurion is the global leader in technology protection services.