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PostingID: 0415-2-0429 ~ The Call Guys: Teleservices Representative, Moncton

ARE YOU AWESOME?

WE ARE HIRING!

The Call Guys is an outbound call center for car dealerships all across Canada, focusing on promotional events. There is no selling involved!

We are looking for reliable people with excellent interpersonal skills willing to work evenings and some Saturdays. We never work Sundays.

Wages start at $13/hour, with an increase after 3 months.

Performance bonuses are routinely given to those that exhibit good work ethic.

Please send resume to marie@thecallguys.ca

Or call Marie (506) 830-4898

PostingID: 0415-1-0429 ~ Stafford Communications: Account Manager

Stafford Communications is uniquely different. We provide Contact Centre, Consulting and Marketing Services to our clients. We handle customer contacts on behalf of some of the nation’s most prominent brands from our contact centres in New Jersey and New Brunswick.  Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal contact centre operations.  As experts in regulated industries, we assist pharmaceutical, medical device, healthcare, food and beverage, packaged goods and beauty care companies in building brand loyalty by providing their customers with exceptional customer service experiences.

We are currently recruiting for an Account Manager to be based in our Rothesay, NB location.

Summary:

As the primary point of contact for the client, the Account Manager is responsible for managing the day to day operations including strategic planning, process creation and adherence to service delivery.

Key Responsibilities:

• Develop and deliver a best-in-class experience that exceeds the expectations of our clients and their customers
• Act as the primary point of contact for client interactions and ensure program objectives are met
• Provide consultative support to the client, including writing and documentation, program ideas and value-added initiatives
• Provide meaningful, actionable program specific reporting and analysis
• Hold regular calibration sessions with client to ensure continual improvement of the customer interaction
• Oversee customer service team (Team Leaders and Customer Service Representatives) to ensure program goals are met
• Conduct performance reviews for CSRs and Team Leaders to evaluate performance, set goals and provide coaching
• Monitor contact centre activity and react in real time to fluctuations in contact volume and staffing to ensure key performance indicators are met.
• Run metrics reports; review and analyze data to manage individual agent and team productivity.
• Prepare reports and communicate productivity and KPI statistics to appropriate internal and external
individuals
• Manage time-off requests and scheduling; identify and address schedule adherence issues, escalating as required
• Analyze volume and/or service trends to identify opportunities for quality improvement and operational efficiency.
• As member of the interview team, conduct interview and provide input to the selection of new hires.
• Support ongoing QA and compliance initiatives, including call monitoring and calibration

Requirements and Skills:

• Minimum of 8 years contact centre management experience.
• Experience in handling clients and vendor relationships an asset.
• Strong understanding of the contact centre environment and the key levers to enhance performance
and achieve client and financial targets
• Ability to learn quickly and flexibility to adapt to changing needs and urgent projects
• Strong organizational skills with an ability to prioritize objectives and identify issues; create and execute on solutions
• Demonstrated ability providing consumer escalation support
• Excellent interpersonal, communication, and organizational skills with the ability to work
collaboratively and effectively while handling multiple projects on various timelines in a fast-paced
environment
• Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media & chat)

Education and/or Experience:

• High School diploma; Post- secondary diploma/degree preferred
• Experience utilizing ACD software, CRM systems software and reporting
• Demonstrated ability providing technical support and troubleshooting via multiple channels
• Proficient in Microsoft Office including Word, Excel, Outlook, PowerPoint

Stafford offers a comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance, and RSP program.

If you feel your experience is a match for this exciting and demanding position, please forward your resume to careers.canada@staffcom.com.  

PostingID: 0414-3-0428 ~ RBC Advice Centre: Customer Service Representative / Work from Home

Customer Service Representative, Remote Office, RBC Advice Centre

What is the opportunity?
You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. Our Centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres. This is a full-time and shift oriented role with an opportunity to potentially work from home.

What will you do?
•    Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one   
•    Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
•    Contribute to team results by supporting all colleagues to be successful in meeting client needs
•    Cultivate and maintain relationships with partners to work as one RBC team
•    Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
•    Educate and assist clients with using RBC digital capabilities

 What do you need to succeed?

Must-have
•    Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills 
•    Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
•    Exceptional client service capability and confidence in engaging clients across multiple channels (i.e., phone, video, etc.) using a friendly, positive and professional tone   
•    Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
•    Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
•    Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
•    Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to 4 AM

Nice-to-have
•    Past experience in a customer service role where you provided a variety of needs based solutions
•    Experience working in a team and metrics-based performance environment
•    Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Interested in applying? Click here!

 At RBC, the health and wellbeing of our employees and candidates is always our top priority.

Recruitment Process
COVID-19 has accelerated change across our workplace, including our hiring practices! As a result, throughout your application process, you may be asked to connect with us virtually, and may not be required to meet in-person. Our recruiters will explain how our video-interview technology will be used throughout the recruitment process, and will be on hand to answer any questions you might have.

Workplace Flexibility
You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

Health & Safety
For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

*******

Représentant, Service à la clientèle, Centre de conseils RBC - Télétravail

En quoi consiste le rôle ?

Pour nous, vous êtes un conseiller en services bancaires, un ambassadeur RBC et un excellent représentant en service clientèle. Vous ferez la promotion de la marque RBC et fournirez du soutien par téléphone, clavardage, vidéo, mobile et réseaux sociaux. Il s’agit d’un poste à temps plein axé sur les quarts de travail, avec la posibilité de travailler à domicile. Nos centres sont situés à Moncton, Montréal, Mississauga, Winnipeg et en Colombie Britannique. Si offrir un service clientèle exceptionnel et des solutions qui répondent aux besoins des clients vous passionne, vous pouvez entreprendre une carrière à long terme à titre de conseiller en services bancaires professionnel hautement compétent dans un Centre de conseils. Il s'agit d'un poste à temps plein, axé sur les quarts de travail, avec la possibilité de travailler à domicile.

Quelles seront vos tâches ?

  • Mener des entretiens avec les clients par divers modes de communication, afin d’offrir à chaque client un service à la clientèle hors pair et une expérience exceptionnelle.  
  • Se concentrer sur l’aide à apporter aux clients quand ils ont le plus besoin de nous, en répondant à une multitude de questions avec empathie, en leur proposant une diversité de solutions bancaires et en répondant à leurs préoccupations au premier point de contact.
  • Contribuer aux résultats de l’équipe en soutenant tous les collègues afin de répondre aux besoins des clients.
  • Entretenir et consolider les relations avec les partenaires pour travailler ensemble à RBC comme une seule équipe.
  • Gérer les risques en respectant les procédures, les processus et les contrôles établis aux fins de conformité pour protéger les intérêts des clients et des actionnaires.
  • Renseigner les clients et les aider à tirer parti des capacités numériques de RBC.

De quoi avez-vous besoin pour réussir ?

Exigences

  • Capacité de travailler de façon autonome à titre de télétravailleur de votre bureau à domicile ; aptitudes manifestes pour la gestion du temps, l’organisation et la résolution de problèmes.
  • Être en mesure de répondre aux exigences technologiques du poste (espace privé et calme, connectivité Internet
  • Des capacités exceptionnelles en service à la clientèle et la confiance nécessaire pour mener des entretiens avec les clients par divers modes de communication (par exemple, téléphone, vidéo, etc.), sur un ton convivial, positif et professionnel.
  • La capacité manifeste à tisser des liens et à entretenir les relations avec la clientèle, de préférence dans le secteur des finances ou des services, en travaillant de manière autonome et au sein d’une équipe.
  • Le désir d’offrir des expériences clients exceptionnelles, et la passion et la curiosité requises pour aider les clients, de manière à répondre à leurs besoins et à résoudre leurs préoccupations.
  • Littératie numérique sur un large éventail d’appareils (p. ex., téléphones intelligents, tablettes, portables, etc.) et des aptitudes supérieures au clavier, pour la navigation sur Internet et pour l’utilisation d’un ordinateur.
  • Excellentes aptitudes pour la communication orale et écrite en français et en anglais, ainsi que la souplesse personnelle pour travailler selon différents quarts de travail qui répondent aux besoins de nos clients, du lundi au dimanche, de 7 h à 4 h du matin.

Atouts

  • Expérience dans un rôle de service à la clientèle, dans lequel vous avez offert diverses solutions en fonction des besoins
  • Expérience au sein d’une équipe et dans un environnement axé sur des paramètres de rendement
  • Expérience dans un centre d’appels ou dans un cadre dynamique dans le secteur des finances ou des services

Qu’est-ce que vous y gagnerez ?

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d’offrir des conseils fiables qui contribueront à la réussite des clients et à la prospérité des collectivités. Nous nous soucions du bien-être de chacun et nous sommes déterminés à réaliser notre plein potentiel, et à faire la différence dans la vie de nos clients et des collectivités.

  • Programme de rémunération globale comprenant des primes et des avantages sociaux à la carte, rémunération concurrentielle et actions, s’il y a lieu.
  • Programme de formation de classe mondiale sur les services financiers
  • Occasions intéressantes au chapitre du développement de carrière et accès à diverses possibilités d’emploi au sein de l’entreprise et dans diverses régions
  • Perfectionnement soutenu par la direction grâce à des occasions d’accompagnement et de gestion
  • Équipe dynamique et performante axée sur l’innovation et la collaboration

Intéressé(e) à postuler? Cliquez ici!

À RBC, la santé et le bien-être de nos employés et candidats demeurent notre priorité absolue.

Processus de recrutement
La COVID-19 a accéléré le changement dans notre milieu de travail, y compris dans nos pratiques d’embauche ! Il se peut donc, tout au long du processus de recrutement, que l’on vous demande de communiquer avec nous virtuellement et que vous ne soyez pas tenu de nous rencontrer en personne. Nos recruteurs vous expliqueront comment notre technologie d’entrevue vidéo sera utilisée aux différentes étapes du processus et seront à votre disposition pour répondre à vos questions..

Souplesse du cadre de travail
Vous aurez la possibilité de continuer de faire du télétravail, si vous pouvez être pleinement productif et si les exigences de votre rôle, y compris les obligations réglementaires, peuvent être satisfaites. Nous nous engageons à accéder aux demandes d’aménagement de travail flexible, à investir dans la technologie ou dans d’autres ressources pour vous permettre de travailler efficacement à la maison, dans la mesure du possible.

Santé et sécurité
Quant aux employés qui pourraient devoir travailler dans nos locaux, nous fournissons notre part d’efforts pour protéger leur santé et prenons des précautions supplémentaires pour réduire la propagation de la COVID-19. Tous les locaux de RBC seront aménagés pour assurer le respect des exigences de distanciation physique et l’application des mesures de prévention (désinfectant pour les mains, lingettes antiseptiques, masques et autre équipement de protection).

Joignez-vous à notre communauté de talents
Tenez-vous au courant des formidables perspectives de carrière offertes à RBC. Inscrivez-vous et recevez des renseignements sur les plus récentes offres d’emploi et les activités de recrutement qui vous intéressent, de même que des conseils en matière de gestion de carrière.

Repoussez vos limites et bâtissez un nouvel avenir à RBC. Découvrez comment nous mettons notre passion et notre motivation au service du bien-être des clients et des collectivités à jobs.rbc.com .

PostingID: 0414-1-0428 ~Concentrix: Recruiter II (Bilingual French/English)

Recruiter II (Bilingual French/English)

Riverview, New Brunswick

Please Note: Job cannot be performed in the state of Colorado, USA.

Job Title:

Recruiter II (Bilingual French / English)

Job Description

We are currently looking for bold and tenacious experienced Recruiter to join our Recruiting Team.

The ideal person will manage the entire recruiting life cycle including writing job descriptions, talent acquisition, sourcing and screening candidates and setting up interviews, processing background checks, and making job offers.

SPECIFIC RESPONSIBILITIES

The ideal person will manage the entire recruiting life cycle including writing job descriptions, talent acquisition, sourcing and screening candidates and setting up interviews, processing background checks, and making job offers.

  • The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success.
  • Create and post Concentrix job descriptions, posting positions to multiple job boards, the Concentrix Careers page, and social media outlets.
  • Partner with Management to help identify qualified candidates for the different client opportunities.
  • Work with Management to help build career progressions for the different programs.
  • Ability to recruit for any region when needed.
  • Being able to see the big picture and structure an effective recruiting strategy accordantly. Being able to delegate when needed. 

What we are looking for:

  • Bachelor’s degree or 2 years of experience with high volume recruiting or interviewing for call center positions
    Must be Bilingual in French and English
  • Excellent verbal and written communication and presentation skills
  • Proficient using Microsoft Office programs (Word, Excel, Power Point)
  • Working knowledge of Applicant Tracking Systems (ATS) and databases

What we offer:

Concentrix provides our Associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Medical & Dental Benefits

The Company:

Concentrix is a high-value global business services company.  With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy

#NACNX

*msja

Location:

CAN Riverview

Language Requirements:

French Canadian

Time Type:

Full time

 
 
PostingID: 0414-2-0428 ~Concentrix: Banking Customer Service Representatives (Bilingual French/English)

Banking Customer Service Representatives (Bilingual French/English) - Work From Home

**April 5th, 2021 to June 5th, 2021 Limited time $1,000 hiring bonus! ($500 @60 days and $500 @ 90 days employment)**

We are currently looking for outgoing and tenacious Banking Customer Service Representatives to join our next training class. If you have worked in retail, hospitality, door knocking, fundraising or any other type of customer service role, we want to hear from you.

Must be Bilingual in English/French

What we offer:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Quarterly performance incentives
  • WorkPerks for Employees (Bonuses, Referral program, Travel, Vehicle, Clothing, Event, Restaurant Discounts and more!)
  • Paid training to set you up for success
  • Benefit package including health, dental, vision, life insurance and pension plan
  • Atlantic Immigration Pilot Program (AIPP) offer at this location (720 Coverdale Rd, Riverview, NB)
  • Discounted Bus fees
  • Free Parking

As an agent, you will respond to inbound calls for a leading Canadian credit card company. Your focus in this role is to provide an excellent customer service experience – there are no requirements to up-sell or cross sell.
 

Position Responsibilities:

  • Provide general information and guidance to customers in regards to our products and services
  • Answer inquiries pertaining to credit card statements and transactions
  • Provide information on fees, charges, annual membership fees, credit limits, and payments
  • Perform balance transfers, cash advances, and credit limit increases
  • Access and navigate multiple information systems to answer inquiries and problem solve
  • Complete all required documentation and work alongside other departments to provide exceptional customer service
     

What we are looking for:

  • High school graduate or equivalent education
  • Full Time Availability
  • Fluent in both English and French Languages
  • Basic computer proficiency
  • Shift flexibility
  • Ability to pass client background check requirements

The Company:* For more information on Concentrix, follow us on Facebook or visit www.concentrix.com.*

  • We thank all applicants however, only those under consideration will be notified.
  • Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes.
  • Concentrix offers you the opportunity to gain valuable job experience and opportunities for development. That is why we had over 100 internal promotions last year and 95% of our management staff started in a role just like this.
     

#CNXJobs
*MSJA

#MSJA
#NACNX

Please send resumes to: Ashley.Young@concentrix.com
 
 
PostingID: 0406-1-0420 ~ TD BANK: FULL TIME CONTACT CENTRE REPRESENTATIVE

FULL TIME CONTACT CENTRE REPRESENTATIVE

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.

Job Description

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:

  • Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.
  • Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
  • Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
  • Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Requirements

  • High school diploma and minimum of one (1) year of relevant experience
  • Possess computer & multi-tasking skills
  • Require full proficiency gained through job related training to perform a range of activities
  • Thrive in a dynamic and time-sensitive environment
  • Advanced knowledge of our business and understand the functions of our various business areas
  • Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Class Starting May 10, 2021

English and Bilingual positions available

**Please note: 13 weeks of full time training is mandatory to ensure your success**.

​Training is Monday – Friday from 7:00 am – 3:00 pm.

Hours:  37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

PostingID: 0406-2-0420 ~ TD BANK: PART TIME CONTACT CENTRE REPRESENTATIVE

PART TIME CONTACT CENTRE REPRESENTATIVE

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.

Job Description

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:

  • Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.
  • Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
  • Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
  • Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Requirements

  • High school diploma and minimum of one (1) year of relevant experience
  • Possess computer & multi-tasking skills
  • Require full proficiency gained through job related training to perform a range of activities
  • Thrive in a dynamic and time-sensitive environment
  • Advanced knowledge of our business and understand the functions of our various business areas
  • Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Class Starting May 10, 2021

English and Bilingual positions available

**Please note: 13 weeks of full time training is mandatory to ensure your success**.

​Training is Monday – Friday from 7:00 am – 3:00 pm.

Hours:  22.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

PostingID: 0406-3-0420 ~ TD BANK: FULL TIME BILINGUAL CONTACT CENTRE REPRESENTATIVE

FULL TIME BILINGUAL CONTACT CENTRE REPRESENTATIVE

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.

Job Description

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:

  • Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.
  • Deliver outstanding service and/or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
  • Play a key role in addressing customer concerns and be accountable for problem solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
  • Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Requirements

  • High school diploma and minimum of one (1) year of relevant experience
  • Possess computer & multi-tasking skills
  • Require full proficiency gained through job related training to perform a range of activities
  • Thrive in a dynamic and time-sensitive environment
  • Advanced knowledge of our business and understand the functions of our various business areas
  • Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Class Start Date: May 10, 2021

English and Bilingual positions available

Requirement: must be fluent in both English and French for this position

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

PostingID: 0406-3-0420 ~ TD BANK: PART TIME BILINGUAL CONTACT CENTRE REPRESENTATIVE

PART TIME BILINGUAL CONTACT CENTRE REPRESENTATIVE

 
PostingID: 0312-2-P: Asurion ~ Customer Service Representative

For information and to apply, go to:

Customer Service Representative - Asurion Careers

PostingID: 0312-3-P: Asurion ~ Bilingual (French/English) Computer Help Desk Technician

For information and to apply, go to:
Pour l'information, cliquez ici: 

Bilingual (French/English) Computer Help Desk Technician - Asurion Careers

Members, to submit a position for posting, please include:

* Word .doc, Image or PDF file with position details, including your corporate logo on the image
* URL link where candidates should go to apply

Send job postings to ContactNBassociation@gmail.com. 
Positions will be posted for 14 days.

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