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PostingID: 0607-1-0629: Rogers ~ Customer Service Consultant

 

We're hiring full-time Bilingual Customer Service Consultants to join our Rogers Ignite team as of June 29th. In this role, you will be supporting customers with their Ignite products and services. 

As we strive to create more structure and continuity in our lives, and with advanced technology, we are excited to announce that we are recruiting for these roles in the Northern New Brunswick area, Working From Home!

Eligibility Criteria:

  • You are able to consistently meet or exceed performance expectations, are self sufficient and able to work remotely
  • You have a private, designated workspace free from noise and distractions
  • You live in an area that has reliable internet
  • You are able to travel to our Beresford location (1247 rue Principale) for monthly culture days, training and team meetings when offices reopen

You are:

Empathetic – You are someone who is able to show understanding and relate to the customer

Outgoing – You are someone who is friendly and approachable

Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Genuine – You are someone who is authentic in your interaction with customers   

You get to:

  • Connect with Canadians from coast-to-coast
  • Dig into issues of all shapes and sizes
  • Promote and recommend the latest products and services to customers
  • Make customers lives easier by providing them with value-add services

You should have:

  • A flexible schedule
  • An ability to navigate multiple computer systems
  • An ability to think on your feet and deliver your message in a concise manner
  • Expert communication and listening skills
  • As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background check.

Wondering what it takes to join our team? You can apply via this link: https://bit.ly/2SDawC8

Nous embauchons des conseillers bilingue du service à la clientèle à temps plein pour le 29 juin, afin qu’ils se joignent à notre équipe de première ligne. Dans ce rôle, votre travail consistera à aider les clients avec leurs produits et services résidentiels et sans fil.

Alors que nous nous efforçons de créer plus de structure et de continuité dans nos vies, et grâce à une technologie avancée, nous sommes heureux d'annoncer que nous recrutons pour ces postes dans la région du nord du Nouveau-Brunswick.  Et vous travaillerez dans le confort de votre maison (travail à distance).

Critères d'admissibilité :

  • Vous êtes en mesure d'atteindre ou de dépasser constamment les objectifs prévus, vous êtes autonome et vous pouvez travailler à distance.
  • Vous disposez d'un espace de travail privé et désigné, à l'abri du bruit et des distractions.
  • Vous vivez dans une région où l'Internet est fiable.
  • Vous êtes en mesure de vous rendre à nos bureaux de Beresford (1247 rue Principale) pour les journées culturelles mensuelles, les formations et les réunions d'équipe lors de la réouverture des bureaux.

Votre situation :

Empathique – Vous êtes capable de faire preuve de compréhension et d’établir des liens avec les clients.

Extraverti – Vous êtes une personne amicale et accessible.

Patient – Vous êtes quelqu’un qui, quelle que soit la situation, est capable de soutenir les clients avec tact et efficacité.

Sincère – Vous êtes une personne authentique dans votre interaction avec les clients.  

Vos responsabilités :

  • Communiquer avec des Canadiens d’un océan à l’autre.
  • Jongler avec des situations de toutes sortes.
  • Promouvoir et recommander les produits et services les plus récents aux clients.
  • Faciliter la vie des clients en leur offrant des services à valeur ajoutée. 

Exigences :

  • Horaire flexible
  • Habileté à naviguer dans différents systèmes informatiques
  • Capacité de réagir rapidement et de communiquer de façon concise
  • Habileté marquée pour la communication et l’écoute
  • Dans le cadre du processus de recrutement, les candidats retenus devront remplir une évaluation en ligne et consentir à la vérification de leurs antécédents judiciaires et satisfaire aux exigences à ce titre.

Appliquer via le lien : https://bit.ly/2SDawC8

PostingID: 0601-5-0615: Atlantic Lottery: Customer Care Representative

Customer Care Representative

Discover

The Opportunity

Moncton, NB
Customer Service
Experienced
Full-time - Permanent
$20 - $22 / hour

We're on a mission to ensure that all our players have fun, dream big and play responsibly one player experience at a time and we're looking for team members who share that same passion. Our culture is built on a shared commitment to do what's right for our customers, our people, and our communities. Then Atlantic Lottery may be a perfect fit!

Atlantic Lottery (AL) is seeking a Customer Care Representative, based in Moncton, NB to join our team.

You are passionate about providing top-quality customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a friendly self-starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change.

What you'll do

Responsibilities

Customer Service/Technical Support - Provide quality, knowledgeable customer and technical support to retailers, players, the general public, and AL field staff while maintaining corporate image and integrity. Handle all inquiries in a prompt and courteous manner according to procedures and guidelines. Handles multiples tasks or systems concurrently in order to be able to support various contact types (phone, email, online, live chat) in a professional and efficient manner while maintaining high levels of accuracy.

Player Advocate - Embraces a culture that emphasizes the importance of the customer experience and player advocacy and demonstrates this through each interaction with our players. Confidentiality is maintained and protected. Collects and tracks feedback or complaints and ensures the feedback is captured appropriately so that any relevant stakeholders are advised.

Process Improvement Client Experience - Ensure procedural documentation is current and adhered to. Shares responsibility for ensuring procedural documentation is reviewed for updates regularly in order to be able to accurately handle customer contacts/tasks. Evaluate procedural effectiveness and suggest improvements and gain any necessary approvals prior to implementation.

Problem Solving - Gather information then analyze and identify the nature of problems by: following established procedures: monitoring data communication when necessary; and/or initiate interactive sessions between central system and gaming terminals as needed. Ensure issues are addressed by providing quality service and effective problem management for all customers. Engages other internal, external and 3rd party resources as required to resolve the problem.

Communication - Strong communication (verbal and written) and active listening in order to effectively probe and analyze the issues while using interpersonal and influencing skills to reach the desired outcome of the interaction.

Risk Recognition - Identify any incidents potentially affecting the integrity/liability of any AL products and escalate immediately as required. As the frontline and voice of AL, this is a key component of this role. Any product, gaming or system issues are almost always identified by the Customer Care team.

What you'll need

Qualifications

What we can expect from you:

  • You have outstanding verbal and written communication skills;
  • Available to work a variety of shifts during our current operating hours (7am - midnight);
  • Ability to deal with sensitive situations and ensuring confidentiality;
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns and;
  • Ability to multi-task, problem-solve, prioritize and competently handle a variety of activities with a high degree of accuracy in a fast-paced, customer-driven environment.

You should apply if you have the following:

  • 1-2 years of experience in a contact center or help desk environment providing technical support;
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation;
  • Aptitude for providing technical support and;
  • Bilingual (French & English)

Awesome if you had:

  • Strong knowledge of major social media platforms: Facebook, Instagram, Twitter, YouTube, Snapchat.
  • Experience with lottery and/or gaming environment.

We're looking for

Core Skills

Customer Service Technical Support

A little bit about us

Atlantic Lottery

Our players have been having fun and "dreaming big" since 1976 when Atlantic Lottery started offering lottery games on behalf of the governments of Nova Scotia, New Brunswick, Newfoundland and Labrador and Prince Edward Island.

The game options have grown and changed over the years and so has our workforce! Today's Atlantic Lottery has more than 600 employees, who are the heart and soul of our business. We offer everything from dare-to-dream draw games to online bingo; breakopen tickets to sports wagering; and games in social settings and on the internet. With games come winners - big and small wins every day - but the best thing about lottery games is that when you choose to play with us, everyone benefits. 100% of our profits go back into our communities. That feels good! #ProudToBeAL

We are proud, gritty, community-minded, and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers, neighbours, and friends. 

Now that you can work from anywhere, your best life is waiting in Atlantic Canada. At Atlantic Lottery, you can choose to live and work in any of our four Atlantic provinces. Explore living East: 

Are you interested?

Work With Us

We are proud, gritty, community-minded, and punch above our weight. Being Atlantic Canadian means that we work hard and we know how to have fun. It also means that we genuinely care for each other as co-workers, neighbours, and friends. 

Now that you can work from anywhere, your best life is waiting in Atlantic Canada. At Atlantic Lottery, you can choose to live and work in any of our four Atlantic provinces. 

What you can expect from us:

Our Mission is to offer great gaming experiences for the benefit of all Atlantic Canadians. Everyone at Atlantic Lottery embraces our Core Values of Integrity & Social Responsibility. #ProudtobeAL

Our Operating Principles help guide us;

  • Customers lead our priorities;
  • Always think differently;
  • Be fast and nimble;
  • We are all leaders and;
  • Team matters.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs.

We provide a comprehensive Total Rewards Program including bonuses and flexible benefits/pension and competitive compensation with plenty of training.

What Is Next?

  • Love what you see so far? Simply press "Apply Now".
  • Not the right fit this time? Follow us on our careers page at www.alc.ca!

We thank all applicants for their interest, however, only those selected for an interview will be contacted. Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. 

 
 
PostingID: 0601-4-0615: Wyndham Hotels & Resorts: Team Member, Reservation Sales

Team Member, Reservation Sales

To apply for this position now, click here:  

Team Member, Reservations Sales (wyndhamhotels.com)

PostingID: 0601-3-0615: Wyndham Hotels & Resorts: Technical Support Professional I

Technical Support Professional I

For information, and to apply for this position, click HERE: 

https://careers.wyndhamhotels.com/job/Saint-John-Technical-Support-Professional-I-New/721100700/

PostingID: 0601-2-P: Asurion ~ Customer Service Representative

For information and to apply, go to:

Customer Service Representative - Asurion Careers

PostingID: 0601-1-P: Asurion ~ Bilingual (French/English) Computer Help Desk Technician

For information and to apply, go to:
Pour l'information, cliquez ici: 

Bilingual (French/English) Computer Help Desk Technician - Asurion Careers

Members, to submit a position for posting, please include:

* Word .doc, Image or PDF file with position details, including your corporate logo on the image
* URL link where candidates should go to apply

Send job postings to ContactNBassociation@gmail.com. 
Positions will be posted for 14 days.

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