Be Updated on ContactNB’s Latest News and Information
NOV 25 2022 ~ new contactnb partner!
Join us in welcoming Leap2Digital to our growing list of collaborative Partners organizations.
Leap2Digital transforms businesses through digital customer service strategy and execution. We help organizations that need support diving into the heavy lifting of future proofing their customer service experience. We know the digital customer service space can be complex and overwhelming. From live chat and social media support to messaging, email and community forums, we'll bring our award-winning customer service knowledge and expertise to help you make the leap into digital.
For more information, please visit www.leap2digital.ca
AUG 17 2022 ~ NEW CONTACTNB MEMBER!
We're very pleased to welcome the New Brunswick Department of Radio Communications as a new Contact Centre Member with ContactNB!
The Department of Radio Communications is comprised of the Transportation Information Centre and the Provincial Mobile Communication Centre.
The Transportation Information Centre facilitates provincial transportation-related telecommunication inquiries.
The Provincial Mobile Communication Centre is the primary contact point for all inbound and outbound radio and telecommunication inquiries for all government agencies and additional authorized users on the Public Safety Grade NBTMR Network.
AUG 12 2022 ~ new contactnb partner!
Join us in welcoming TalkDesk to our growing list of collaborative Partners organizations.
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
For more information, please visit www.talkdesk.com.
JUL 14 2022 ~ NEW CONTACTNB PARTNER
We're happy to welcome CoachHub as a new Partner organization with ContactNB!
CoachHub is the solution to develop all levels of employees into highly effective, inspiring leaders. They offer personalized, measurable and scalable digital coaching programs to fit your business goals.
Please visit them at www.coachhub.com.
JUL 14 2022 ~ new contactnb partner
We're happy to welcome Online Business Systems to our amazing list of Partner organizations.
Founded in 1986, Online Business Systems is an established Digital Transformation and Cybersecurity consultancy. We empower enterprise customers across North America by enhancing their competitive advantage with improved business processes and secure information systems. We guarantee results through our technical skills, our business processes, and change management expertise.
CE Managed Services- Managing your customer experience is critical and needs constant care and monitoring. Our CE Managed Services provide our clients with a flexible way to do just that. Working as an extension of your team, you benefit from the expertise of a highly trained team who will continually invest in your solutions, based on your support and enhancement needs.
Our Managed Services include Omni-Channel, Conversational AI, Managed Contact Center as a Service (CCaaS), Managed Communication Platform as a Service (CPaaS) and CX Consulting.
For more information, please visit www.obsglobal.com.
JUL 7 2022 ~ NEW CONTACTNB MEMBER
We are very pleased to welcome CIBC to our growing list of ContactNB Member companies!
CIBC is a leading North American financial institution committed to creating enduring value for their clients, team and communities as they activate their resources to build a more secure, equitable and sustainable future. CIBC's purpose is to help make your ambition a reality.
For more information, please visit www.cibc.com.
JUN 13 2022 ~ new contactnb partner
We're pleased to welcome Activeo as a new Partner to ContactNB.
Since 1993, Activeo has provided Business Consulting, Technology Expertise and Application Software in the areas of Customer Experience and Customer Collaboration.
Activeo is a recognized leader in Customer Contact Technologies helping clients to deliver a Superior Customer Experience through their contact centres, web channels and an overall integrated Customer strategy.
Our team of experts and global partners provide the necessary consulting services, technology expertise and innovative applications that have significantly improved results for our clients through optimized Customer service and optimized contact centre performance.
Activeo helps its Customer to achieve immediate measurable efficiencies that will enable them to excel in their Customer strategies by :
- Optimizing their customers interactions > Structuring the Customer journey
- Improving their Customers experience > Listing the Voice of Customer - Monitoring quality and performance > Improving Customer Service Performance
For more information, please visit www.activeo.com.
Apr 14 2022 ~ NEW CONTACTNB PARTNER
We're happy to welcome Calabrio as a Partner Member to ContactNB!
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated, analytics-driven Workforce Engagement Management suite. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs and customer satisfaction levels.
For more info, visit www.calabrio.com.
