In the News

Be Updated on ContactNB’s Latest News and Information

MAY 20 2021 ~ NEW CONTACTNB PARTNER

We're happy to welcome Genesys as a Partner Member to ContactNB!

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.

Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.

For more info, visit www.genesys.com.

May 20 2021 ~ new contactnb partner

We're pleased to welcome Intradiem as a new Partner to ContactNB.

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience.

For more information, please visit their website at www.intradiem.com.

MAY 12 2021 ~ NEW CONTACTNB pARTNER

We're happy to welcome back Amplified Analytics as a Partner Member to ContactNB!

Amplified Analytics is a reseller and full managed service provider of CallMiner speech analytics. We leverage our amazing analysts and development methodology to deliver your required business outcomes out of the gate, saving many months and thousands of dollars doing this on your own, for no additional cost. Whether it be for a 5 agent contact centre, or thousands of agents; increasing sales, customer experience, collections revenues, agent satisfaction, compliance or optimizing your QA process, we can support you.

We have 20 years of contact centre, BPO (ask about our BPO 2.0 program) and Collections experience to ensure the best practices are leveraged in your deployment and program development, and ensure the quickest ROI possible.

For more info, visit www.amplifiedanalytics.ca

May 6 2021 ~ new contactnb partner

We're pleased to welcome Uniphore as ContactNB's newest Partner.

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service with Conversational Service Automation Platform, that combines Conversational AI, Robotic Process Automation (RPA) and Workflow Automation to drive efficiencies, improve agent performance and lower costs.

For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com

MAR 15 2021 ~ NEW CONTACTNB MEMBER

We're happy to welcome 360insights to ContactNB!

Gain visibility across all incentive programs – retail, consumer, channel or sales. Optimize the incentive mix and maximize return on investment. Who bought what? When? Where? For how much? What role did the incentive program play? Should you use a SPIFF, Rebate, Both? These are the basic but critical questions not getting answered in today’s complex incentive world.

The Channel Success Platform™ captures data at the last leg of the customer journey – at the point-of-sale, and just out-of-the-box. This data is critical to optimizing incentive program strategy, tactics, and spending. Stop guessing about which incentive works when/where and maximize your incentive return on investment.

For more information, please visit www.360insights.com.

Mar 1 2021 ~ new contactnb partner

We're pleased to welcome Five9 as ContactNB's newest Partner.

Five9 is a leading provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences.

Feb 5 2021 ~ Congratulations to our Members and Partners!

Forbes has published it's list of Canada's Top 300 Best Employers for 2021.

We are so proud to highlight the ten members and two partners of ContactNB who made this impressive list.

CONGRATULATIONS TO:

Purolator; The Cooperators; AccorHotels; Wyndham Hotels & Resorts; RBC Royal Bank; Government of New Brunswick; TD Bank; Deloitte; Tangerine; Accenture; Medavie Blue Cross; and, Moneris

To see the complete list of named businesses, go to https://www.forbes.com/canada-best-employers/#e5c5610241f0