Be Updated on ContactNB’s Latest News and Information
June 5, 2020 ~ ContactNB Welcomes New Partner: Haptik
Haptik has been a highly specialized partner and enabler for Executives leading the customer support strategy and execution. They bring in a new paradigm of AI augmentation to your existing human agent service through a 360 degree solution with IVA/Whisper Agents/RPA/bots which integrates with your current systems and processes.
They would be happy to share industry metrics, operational strategies and inform the leaders from their global F500 partners where we augment/deflect/support over 1 million interactions a day. Haptik serves the global leaders in many key sectors, e.g. Telecom, BFSI, Gaming, Ecom/Retail, QSR, DTC, Hospitality.
They are thankful for the recent USD $8 Billion+ investment their parent company received from Facebook, Silverlake and others. This will allow them the resources and means to serve Canadian contact centres better.
Welcome Haptik!
May 27, 2020 ~ Virtual Job Fair June 2-3, 2020 Hosted by WorkingNB
Are you looking for employment?
This is a free virtual event for New Brunswick job seekers to connect with employers.
May 12, 2020 ~ New ContactNB Member: DealerMine CRM
ContactNB is very pleased to welcome DealerMine CRM to our list of exceptional contact centre members.
DealerMine CRM has been a respected leader in the automotive industry since 2001. Originating in Atlantic Canada, they employ over 200 people, with 130 in their Saint John contact centre. They are specialists in helping auto dealerships increase revenues through the proven processes and state of art technology.
Please join us in welcoming DealerMine CRM to ContactNB!
May 15, 2020 ~ 25 Years in New Brunswick!
We are so happy to recognize a huge milestone that two of our members are celebrating. Accor and RBC Royal Bank are both celebrating their 25th Anniversary in New Brunswick on Friday, May 15, 2020.
The contributions of these two organizations to New Brunswick and the City of Moncton are huge. Together they employ almost 900 employees providing services in the Hospitality and Banking industries respectively.
We couldn't be more proud than to offer these fine centres our very hearty congratulations on their silver anniversary. Here's to the next 25!
May 8, 2020 ~ New Brunswick Return-to-Work Plan
Below you will find links to the NB Return-to-Work Plan as outlined by WorkingNB, OpportunitiesNB, WorkSafeNB, and the Department of Public Health & Safety.
Covid-19 Business Engagement Presentation
Covid-19 Operational Plan Development
Covid-19 Operational Plan Guide
