June 5, 2020 ~
ContactNB Welcomes New Partner: Haptik
Haptik has been a highly specialized partner and enabler for Executives leading the customer support strategy and execution. They bring in a new paradigm of AI augmentation to your existing human agent service through a 360 degree solution with IVA/Whisper Agents/RPA/bots which integrates with your current systems and processes.
They would be happy to share industry metrics, operational strategies and inform the leaders from their global F500 partners where we augment/deflect/support over 1 million interactions a day. Haptik serves the global leaders in many key sectors, e.g. Telecom, BFSI, Gaming, Ecom/Retail, QSR, DTC, Hospitality.
They are thankful for the recent USD $8 Billion+ investment their parent company received from Facebook, Silverlake and others. This will allow them the resources and means to serve Canadian contact centres better.