Be Updated on ContactNB’sLatest News and Information
MAY 20 2021 ~ NEW CONTACTNB PARTNER
We're happy to welcome Genesys as a Partner Member to ContactNB!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences.
Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.
We're happy to welcome back Amplified Analytics as a Partner Member to ContactNB!
Amplified Analytics is a reseller and full managed service provider of CallMiner speech analytics. We leverage our amazing analysts and development methodology to deliver your required business outcomes out of the gate, saving many months and thousands of dollars doing this on your own, for no additional cost. Whether it be for a 5 agent contact centre, or thousands of agents; increasing sales, customer experience, collections revenues, agent satisfaction, compliance or optimizing your QA process, we can support you.
We have 20 years of contact centre, BPO (ask about our BPO 2.0 program) and Collections experience to ensure the best practices are leveraged in your deployment and program development, and ensure the quickest ROI possible.
For more info, visit www.amplifiedanalytics.ca
MAR 15 2021 ~ NEW CONTACTNB MEMBER
We're happy to welcome 360insights to ContactNB!
Gain visibility across all incentive programs – retail, consumer, channel or sales. Optimize the incentive mix and maximize return on investment. Who bought what? When? Where? For how much? What role did the incentive program play? Should you use a SPIFF, Rebate, Both? These are the basic but critical questions not getting answered in today’s complex incentive world.
The Channel Success Platform™ captures data at the last leg of the customer journey – at the point-of-sale, and just out-of-the-box. This data is critical to optimizing incentive program strategy, tactics, and spending. Stop guessing about which incentive works when/where and maximize your incentive return on investment.