ContactNB Conference & Trade Show

ContactNB Conference & Trade Show Logo

Annual Contact Centre Conference Event Since 1999

The Contact Atlantic Conference & Trade Show is an annual gathering of professionals who work in and support the amazing and diverse contact centre industry.  This conference is hosted each year by ContactNB Inc., an industry association located in New Brunswick, Canada.  Each year, we gather to network with industry peers, to learn, to share best practices, to hear from top-notch presenters, and to interact with trade show and sponsor representatives whose product and service offerings support this vibrant industry. 

We're excited to announce that we back to hosting an IN-PERSON conference event in Saint John at the Saint John Trade & Convention Centre May 16-18 2023.  

If you're interested in supporting this event as a sponsor and/or if you have a speaker proposal, please reach out to us at [email protected]

Connections Logo

2023 Conference Theme:  "Connections"

It's time for us to all come back together in-person for the first time since 2019!  Join us in Saint John for this amazing three-day conference event.  

The theme for this year's event is "Connections".  We will be reconnecting as professionals at this in-person event, building new connections, and learning ways that we can even better connect with our teams, clients and customers.  

We're excited to host you, and we're looking forward to seeing you in Saint John!

2023 Contact Atlantic Sponsors:

We are grateful for the support of our sponsors for this event and our industry.  Watch this space as our sponsor list grows!  For sponsorship information, reach out to us at [email protected]   

2023 Sponsor Board

2023 Speaker Lineup:

Watch this space as our speaker list grows!   

Photo - Normand Hector

Normand Hector

Director, Equity & Inclusion Champion

xx:xx - xx:xx Atlantic Time

Being Comfortable With The Skin You Are In

Normand Hector has been traveling over the past two years speaking about diversity, equity and inclusion.  Having been able to present his platform in front of corporations, sports teams, organizations like Hockey New Brunswick and the Hockey Canada training analysis team, he has learned this:  the more we understand each other, the more accepting we are of one another. 

In this presentation, we will discuss how to not allow fear or ignorance stop you from growing and learning about other amazing humans.  Belonging and respect is critical for everyone. 


Normand Hector is a leader known for his enthusiastic commitment for driving positive outcomes, he is motivated by the mission of awareness, respect and progression.  A career that has been a model of recognized sales awards and decorations from top corporate organizations in New Brunswick. With a strong background in corporate sales and team-building for over 30 years, he recognizes the importance of dedication, service, and excellence.

Normand has presented with an impact diversity, equity and inclusion with top companies and organizations like Moosehead Breweries , Wyndham Worldwide, YMCA , Black Lives Matter, Saint John Welcome Centre and Lawson & Creamer Law Firm to name a few.  Normand met with hockey coaches in New Brunswick in 2020 by presenting and delivering the value of his "Listen To Learn" and not "Listen To React" message.

As the second youngest of 8 children, his parents were hard workers. Coming from a family of game-changers in the civil rights arena his path led him to teach, develop, inspire and mentor our youth by embracing their challenges with his self-confidence and self esteem classes for over 16+ years.  In 2016, he was awarded the prestigious Inuk Shuk award for community impact involvement and leadership.

Normand has been with his husband for over 27 years, married for over 16 years. Normand brings unique perspectives gained from life experiences, hard work and determination.  He continues to take his career, awareness workshops and otherwise to unprecedented levels.  Normand’s fearless down-to-earth humour compels all to laugh while they learn.