Executive Summary

Atelka, Inc. is a Canadian company established in 2001 by skilled entrepreneurs from both the IT and telecommunications worlds. We are a leading provider of Inbound and Outbound multimedia Customer Relationship Management (CRM) solutions covering both Business-to-Consumer and Business-to-Business programs. We offer CRM solutions for a wide range of industries including telecommunications, entertainment and tourism, finance and insurance, high technology, publishing, retail, pharmaceutical, and transportation. We distinguish our self through our quality of leadership, deployment of cutting edge technologies and by being agile and swift in the development of the very latest and sophisticated customer contact solutions.

Our world class Customer Contact Suite (CCS) platform is IP telephony-based and superior to most others in the marketplace. Because our CCS platform was developed by our sister-company Aheeva Technology (www.aheeva.com), we can offer our clients substantial savings that our competitors would be hard-pressed to match.Atelka is a full service provider of multilingual outsourced CRM services comprising of the following programs:

• New Customer Acquisition programs
• Programs to increase customer lifetime value (loyalty & retention, up sell & cross sell)
• Customer Care Services
• Technical Support
• Help Desk

Atelka is a privately held Canadian corporation with headquarters in Montreal, Quebec. We presently have six sites, four of which can be found in the province of Quebec. Two of these sites are located in the city of Montreal, one in St-Jerome and the another in Saint-Jean-sur-Richelieu. Our New Brunswick sites are located in the cities of Fredericton and Saint John. We have approximately 1,700 agent stations available at our sites combined.

Visit our website: http://www.atelka.com/