SPEAKERS & SESSIONS

We listened to your feedback, and are working on building an event with some of the best speakers in the world, presenting on the topics you asked to be covered.  This page is under construction, building the speaker list and topics as we go.  Please check back often to see what's shaping up!

Pat Mussieux

You’re Killing Your Business Because You’re Killing Yourself!

People in the workplace these days (whether corporations or small business) are killing themselves – they’re exhausted, overwhelmed, unhappy, overweight and overextended. At what price? Life Balance doesn’t really exist – however, in this engaging presentation, Pat Mussieux will and can provide you with the 5 simple tactics for getting a grip and taking control of your life, your health and your happiness again.


Workshop:  You’re Killing Your Business Because You’re Killing Yourself!

The keynote presentation, of the same title, gave you an overview of the WHAT when it comes to this topic. In this workshop presentation, Pat gives you the ‘HOW-TO’ so that you can easily and quickly implement her five success strategies for reclaiming your life.

 

Pat’s life philosophy is to ‘keep it simple’. For those of you who are ready to take charge of your personal health and happiness, come and learn:

 

1)      The five simple, daily habits for renewed energy

2)      The #1 practice that will ensure increased happiness, focus and productivity

3)      And create your own personal plan so that you can make changes today!

 

As Pat always says: “If I can do this, at age 67, you can too……..the deciding factor is whether or not you really WANT to!”



Pat Mussieux is an author, television personality, internationally acclaimed speaker, award-winning business coach, author and television personality, located in London, Canada.

Her newest book, ‘Business Gets Better When YOU Get Better! How to Change Yourself to Change Your Results” will be released in the fall of 2018. ‘Stop Compromising and Make All the Money You Want” (A Do-it-Yourself Guide to Starting Up and Starting Over) is her most recent book. She has also co-written ‘Leadership Gurus Speak Out!” contributing her wisdom and expertise in the fields of Human Resources, Sales, Marketing and Training.

She has appeared regularly in media and print publications. Pat won the 2012, 2013 and 2015 STEVIE Awards – Female Entrepreneur of the Year in Canada, the 2014 STEVIE Award for Women in Business – Female Executive of the Year in Canada. Pat has been named as one of the “Top 100 Women Entrepreneur Experts to follow on Twitter”. She has also been nominated for Chatelaine magazine’s ‘Woman of the Year’.

Having transformed her life at age 57 from trash bag to travel in a private plane around the world, as well as taking her business from zero to close to a million dollars in less than 7 years are a direct result of her expertise in the area of mindset, marketing and money. She works with entrepreneurs around the world, including a mentoring project in both Johannesburg and Zimbabwe.

Pat regularly hosts a local TV show, ‘Wealthy Women Leaders’ – where she interviews successful, mature women entrepreneurs discussing the ‘good, the bad and the ugly’ of being in business. The intention of the show is to spark and inspire budding entrepreneurs.

She is very well known for her skills and expertise in the areas of networking, marketing, time/energy management, life balance ……and her mantra is ‘it’s never too late’!  Her presentations are timely and relevant when it comes to productivity, motivation and inspiration.

To say the past 10 years of reinventing her life and her business have been intense is a gross understatement! Pat soon came to realize that success can come at a high price. In her circle of friends, family and colleagues, she has seen a high level of stress, fatigue, overwhelm, unhappiness, obesity and critical illness…..some of which she has also experienced. After the recent death of her soul-sister/colleague, Pat is committed to taking the lessons learned to heart, and to the stage! You will want to hear what she has to share.

Her most important role, however, is that of grandmother to three amazing young adults in Edmonton!


Dale Smith

Creating a Value-Led Employee Culture

Dale Smith will delve into the connection between employee engagement, culture and the impact that these play on an organization's ability to offer an outstanding employee and customer experience. Employee wellness during times of any business transformation is paramount to its long-term sustainable success. He will offer conference participants insight into client work using proven methodologies of connecting employees to the company brand values and vision. This will also be further supported by industry research into the importance of truly recognizing the Human Element in any business strategy. 


Back by VERY popular demand!  Dale Smith is well-versed in Emotional Intelligence and neuroscience and leads the development of new theories and programmes on behalf of Bridge. He is a master practitioner of NLP with degrees in Psychology/Sociology and Business Marketing as well as an accomplished international speaker and facilitator and has presented at several industry conferences and events. He has worked extensively with clients in both the UK and abroad in Employee Engagement, business transformation and building organisational cultures that best reflect the brand promise.


Corey Poirier

Reading and Adjusting to Personality Types

One of the biggest challenges most people face on a regular basis is striving to communicate effectively with each person they encounter. This session will help address that challenge in all walks of life.

Whether it’s community members, co-workers, friends, potential employers, internal or external customers, or family, communicating with one another effectively is not only an ever evolving challenge; it is one that enhances relationships, business productivity, results, growth, personal happiness, and customer service.

This session will help attendees discover:

·  The four different personality types each of us encounters daily

·  How to effectively communicate with each personality type

·  How to adjust to different personality types

·  How to identify your own personality type and also:

·  How adjusting to each personality type can have a major (positive) impact on your community, career, and even on personal life


Corey Poirier is a multiple-time TEDx, MoMondays and PMx, Speaker. He is also the host of the top rated ‘Conversations with PASSION’ Radio Show, founder of The Speaking Program, and he has been featured in multiple television specials.

A columnist with Entrepreneur and Forbes magazine, he has featured in/on CBS, CTV, NBC, ABC, is a Forbes Coaches Council member, and is one of the few leaders featured twice on the popular Entrepreneur on Fire show.

He has also interviewed over 4,000 of the world’s top leaders, and has been a favourite at Contact Atlantic!


Paul Korber

AI, Bots, and Big Data, Oh My!  The Times They are A Changin…

Happy 20th anniversary Contact Atlantic!  This session will look at how  customer experience, agent experience/empowerment, and technology has changed in the last twenty years of the contact centre industry.  From there, we’ll look at emerging trends such as artificial intelligence, robotics automation, and big data analytics that will shape how agents interact with customers and do their work for the next 20 years.


With over 25 years experience, Paul Korber, Vice President, UC/Voice and Contact Centre Solutions at Bell is well positioned to speak to the history and future of the contact centre industry.  Since joining Bell three years ago, Paul has helped to drive revenue and delivery excellence across the entire BBM portfolio of customers.  Paul’s work history prior to Bell included almost 12 years at IBM, stops at several other large enterprises and two entrepreneurial ventures including one as an IoT startup in the energy sector. Paul has assumed multiple leadership roles and has worked in client and internal teams to achieve outstanding results across various types of client engagements and projects.


James Todd

Leading Innovation – A Day in the Life

Innovation is an inside job – you have got to get inside people, inside the culture of an organization and inside your management thinking to drive innovation. How? That begins and ends with the character of leadership. This session explore these themes, and demonstrates how it actually looks and sounds in the day-to-day rounds of leadership activity. Highly interactive. 


James Todd knows innovation from the inside. He was worked in innovation-intensive business and ventures all his life. Years of in-depth study led to a graduate degree in innovation and leadership in 2012. He speaks wherever leaders gather, and is writing a book on the leadership of innovation.

 


Cory Hartlen

 

 

Solving the Mystery: How to Make Your Agents Experts Faster

As chatbots, AI, and automation make their way into contact centres, an agent’s job suddenly becomes much more complex, requiring higher skill levels, and deeper product and industry knowledge. In a world full of rapidly advancing technology, learn how you can support your most important resource: your agents. Join Cory Hartlen as he explores the power of visuals in training and onboarding, and bringing new hires up to speed faster. Learn how new hires can handle any contact scenario with ease, and provide the service of a top performing, tenured agent.


Cory Hartlen has over 10 years of experience in technology marketing and business development. He has the rare ability to be able to explain how technology translates to business opportunities and how data can be used to make informed business decisions.

As a result, Cory has worked closely with the world’s leading agencies and brands to help craft business strategies, build campaigns and communities and leverage social technologies to bring companies closer to their customers, prospects and employees.


 

Zane Gray

How Can Service Change Your Life?

Zane had to make a decision to change everything.  His story is an inspiration to all her performs for.

 


Visit back here soon for an updated presentation summary and bio.


Lea Brovedani

Being the High-Trust Leader Others Follow

Why will people follow a leader?  Out of all of the attributes of the best leaders, one stands out:  They are highly trusted.  Learning how to be a great leader is a journey and trust development is an important and vital part of that journey. If you want to make a positive impact with people and within an organization, you must have the trust of the people who follow you.  It is a mistake to assume that trust will come with a position or a title as sometimes it is just the opposite – people mistrust authority or people in power.  But there are behaviors and actions that can be done to build trust and, fortunately, they can be learned.  You will learn how, consciously and deliberately, we are changing the way people perceive trust; feel about trust and how they generate trust through behaviors and actions.


Workshop:  Building a Culture of Trust in Your Contact Centre 

What if you were able to learn some new strategies to immediately increase the trust in your contact centre?  A new study looking at workplace trust and the impact on employee wellbeing reveals that more than half (53 per cent) of employees considered trust to be a major factor in whether they stayed or left a company.  The workshop teaches Lea Brovedani’s proprietary Tenets of Trust – also known as the 5 Commandments of Trust – to work on key behaviours that build trust ability.  In this fun and interactive workshop, you will work with other leaders in your field and draw on what has worked for them as well as learning from case studies, videos, experiential exercises and small and large group exercises.  In this fun and fast-paced workshop, participants will experience and learn trust behaviours and tactics that they can take back and implement immediately.


Lea Brovedani was awarded “Trust Across America” 2017 and 2018 Top Thought Leader in Trust, and is author of two books; “TRUSTED – Secret Lessons from an Inspired Leader”, and “Rebuilding Trust”, and co-author of three others.  She has been interviewed and quoted by CBS in New York and radio shows across North America.  After taking time off to raise her family, Lea went back to work as an HR Manager for a contact centre overseeing a staff of 140.  Juggling a young family, university and a demanding career, Lea made a decision to write her Practicum in Adult Education around teaching the skills of emotional intelligence and became interested in how E.I affects our trust. 

Lea has trained leaders around the world:  in the Arctic, India, Dubai, Canada, USA, Europe, Singapore, Africa and Indonesia.  Her course on emotional intelligence is taught at the Department of Defense in Canada and is sold to businesses through an online international training company around the world. 


Stephanie Shipley

Leading Teams AND Clients Through Change

This session takes participants on a journey through change from concept to implementation and beyond.  We will identify the various types of change within an organization and outline a step by step approach to securing a “buy in” that ensures success.


After spending much of her adult life as a Director of Operations and Director of Human Resources in the hospitality industry for Delta Hotels and Marriott International with a staff of 300+ employees in both the hotel and contact centre environments, Stephanie Shipley made the leap from working in the human hospitality field to providing exceptional pet hospitality. Stephanie opened Paw & Order Inc. in December 2009 after having dreamed of helping, playing and working with dogs as a career since she was a young child. 
 

When not at the facility, she spends much of her time speaking to various groups about leadership, responsible pet ownership, canine communication, providing enrichment for family pets and entrepreneurship as well as lobbying for stronger animal protection legislation.  She serves on the Board of Directors for PACCC (Professional Animal Care Certification Council) and is a certified PetTech Pet First Aid and CPR Regional Trainer.

Lisa Weir Doucet

Could you be Selling Your Open Positions Better?

How the recruitment industries find the best candidates via social media and other paths, how to persuade the “passive looker”, how to dig deeper on why your candidate is entertaining another offer and how to be sure you are portraying a realistic view of the job during the interviewing process to insure you are attracting the right candidate.


Lisa Weir Doucet is attracted to the chase of people, companies and learning about many different companies and industries had moved into the staffing and recruitment industry and matching the perfect candidate to the perfect company. Lisa has been in the recruitment industry for the past ten years and absolutely loves the fast pace of it.  Born and raised in the outskirts of Moncton, Lisa is raising and adventuring with her young family and two dogs.

 


Nelson Cabral

The Creative Storm for Contact Centre Leaders

Having exceptional creative talent in your contact centre isn’t enough. There’s only one way to ensure peak performance in your contact centre employees and organization: you need to lead it. And with a unique kind of leadership: Creative Leadership. The Creative Storm shows you how.

                                               

According to a study by IBM, CEOs cited creativity as the most important leadership quality. Creative Leadership has become known as “next generation leadership”, the next big thing in managing teams and a must-have business model for engaging your contact centre staff and driving superior levels of performance. Contact centre leaders must be focused on building a resilient culture where everyone is engaged. A storm of fresh, creative ideas needs to flow from every level of the organization to blow away assumptions and conventional wisdom.

 

In this interactive session, Nelson Cabral challenges conventional leadership practices and shares proven management philosophies and practices to help you build and maintain a pervasive culture of innovation in your contact centre. In turn, you will enjoy breakaway growth and success by unleashing your organization’s most powerful hidden natural asset: human creativity.

 

The Creative Storm is an exciting and entertaining Innovation, Team Performance & Transformation program where Nelson Cabral reveals his "9 Forces Of Creative Leadership" as the key to unleashing and maximizing a contact centre’s effectiveness in capturing employee commitment and driving high performance.

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As a leading expert in the field of Innovation, Change and Leadership development, Nelson has improved creativity and innovation capabilities for thousands of people around the world. Creatively acclaimed and internationally recognized, Leadership and Innovation Expert Nelson Cabral was born in Toronto and moved to Sackville, New Brunswick in 2004. He spent the better part of his career in Toronto as a successful and award-winning Business Leader and Senior Executive in the industries of advertising, marketing, design and entertainment. His career also includes stints in Europe and South America where he worked with leading creative agencies.

Nelson holds a Master’s Degree in Political Science and Criminology from the University of Toronto. He was recently President of the Canadian Association of Professional Speakers (CAPS) and is a distinguished member of Canada’s Professional Performers Union, ACTRA. Progress Magazine recently named Nelson and his brand management/boutique training firm CABRAL Creative Leadership Inc. a “Fastest Growing Company”, having landed #2 on the ONES TO WATCH list, with 1227% growth.

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