Associate Members
Associate Members are vendors, suppliers and supporters of the contact centre industry who support our association through an annual membership. The support of our Associate Members is vital part of the success and viability of ContactNB. We encourage our members and friends to support these companies whenever possible.
Interesed in becoming an associate member? click here
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Elite Associate Member

NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Click on the logo for more.
Contact: Sebastien Comtois sebastien.comtois@nice.com (450) 714-1181 |
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Elite Associate Member

As an industry recognized and certified communications services company, Plexus Connectivity Solutions designs and installs copper, optical fibre, wireless data, and voice systems for our clients. We provide quality installations that conform to the industry standards and codes such as CSA T529, EIA/TIA 568, as well as the Canadian Electrical Code.
Plexus Connectivity Solutions is a supplier of Data Networking and Telephony products such as: hubs/switches, specialty cords and cables, Uninterrupted Power Systems (UPS), LAN equipment racks & cabinets, and Wireless Network Systems. Click on the logo for more.
Contact: Mark Weber, Sales & Marketing Manager mweber@plexuscanada.com (506) 859-1514 ext. 204
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Elite Associate Member

We're guided by over 25 years of experience in Canadian business communications. We attract and retain some of the best employees, customers and partners who constantly contribute to our theoretical and hands-on knowledge. As a result, we've got a special blend of expertise and it's this that makes SENSUS different from other companies in the industry. Click on the logo for more.
Contact: Shane Maguiness smaguiness@sensusinc.com (902) 576-3225 |
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The Advantage Group is a large independently Canadian-owned employment and staffing firm, consisting of three employment and staffing services: The Advantage Group, Advantage Personnel, and Alternative Human Resources Click on the logo for more.
Contact: Darryl Daigle ddaigle@onyourteam.com (506) 652-2186 |
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 Atlantic Business Interiors has been providing satisfied clients with workplace solutions and office furniture in New Brunswick, Newfoundland, Nova Scotia and PEI since 1986. We offer a vast array of office furniture and equipment, and combine that with an in-depth knowledge of workplace layout and ergonomics to ensure you make the most of your office space and give your workforce the best work environment possible. Click on the logo for more.
Contact: Steve Milbury smilbury@atlanticbusinessinteriors.ca (506) 672.0750
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Bay Bridge Decision Technologies® is the number one supplier of customer contact channel strategic and capacity planning solutions. In the decade since bringing to market the industry’s first contact center capacity planning system, Bay Bridge has been driving innovation in contact channel forecasting, capacity planning, staff planning, and strategic analysis for the world’s top brands.
Our CenterBridge® family of products supports the analytic and strategic performance needs of customer contact centers, branch locations, and processing organizations. CenterBridge drives more efficient staffing strategies, improved capital investment allocation, comprehensive performance planning, and improved risk management for the world’s largest contact center organizations. Click on the logo for more.
Contact: Abby Montgomery amontgomery@baybridgetech.com (443) 837-9047 |
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Your business’s success depends on your ability to stay connected—all the time, anywhere business takes you. DSM’s complete, state-of-the-art communications tools were specifically and uniquely designed to meet the needs of today’s demanding business environment. Because you can’t be tied down, our cutting-edge services give you total freedom; because you can’t afford to stay still, we offer the ultimate in flexibility; because you don’t have time to spare, we provide unparalleled service from an experienced team. Welcome to the first communications solution built for the way today’s businesses work. Welcome to the technology your business needs to stay ahead. Welcome to value you simply won’t find anywhere else. Click on the logo for more.
Contact: Dan Merzetti, President and CEO dmerzetti@dsmtel.com (902) 446-3082 |
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Envision helps companies better align and integrate the people, processes and technologies within the contact center to deliver legendary customer service and continuously improve agent, center and enterprise performance. Envision’s Web-based product platform, called Envision Centricity™, unifies the core functions of workforce optimization, including: analytics, performance management, workforce management, quality monitoring and eLearning.
Contact: Katy Scheck katy.scheck@envisioninc.com (206) 225-0803
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Corporate incentive programs that deliver results and boost your sales plan.
Employee Recognition Programs - Reward top performing employees and motivate the rest to follow suit. Increase productivity and employee satisfaction. Our performance incentive programs can do all this and more. Click on the logo for more.
Contact: Kathleen Jones kjones@fraserhoyt.com (902) 429-0806
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inContact’s cloud-based solutions enable call centers to operate more efficiently, create differentiated and profitable customer interactions and build a technology infrastructure that supports future growth. Our hosted call center software solutions are built on a flexible platform—opening the door to endless call center improvement opportunities. From hosted automatic call distributors (ACD), computer telephony integration (CTI) and interactive voice response (IVR), to cutting-edge workforce management resources, our call center software platform can not only improve your customer satisfaction response , but significantly reduce your call center’s operational costs. Click on the logo for more.
Contact: Paul Butterfield paul.butterfield@incontact.com (801) 715-5016
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Other vendors offer call center software. With the unified IP business communications offering from Interactive Intelligence, your business gets complete solutions.
An all-in-one contact center platform for multichannel interactions, available as a cloud-based service, on-premise, or as a managed service where we do it all. Unified Communications for scalable, application-rich IP PBX, messaging, conferencing and collaboration throughout the enterprise. Business process automation for control over multi-step people-centric processes and visibility into operations, and content management to handle even the most extensive information volumes. Click on the logo for more.
Contact: Gaetan Chantal gaetan.chantal@inin.com (800) 267-1364 x4173 |
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KRP specializes in unified communications solutions from Interactive Intelligence including their all-in-one IP contact center solution, enterprise IP PBX, and business process automation solution. We pride ourselves on being a complete unified communications solutions provider delivering intuitive, open standards-based solutions that enhance customer relationships by leveraging superior converged technologies. KRP has developed partnerships with the best, including technology leaders such as Interactive Intelligence, Microsoft, HP, Polycom, Cisco and Juniper Networks.
Contact: Jamie Fontaine Account Executive jamief@krpcomm.com (877) 775-6620 ext. 3123 |
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On-demand language services - When, where, and how you need them.
Language should never be a barrier. On-demand language services tailored to your needs—on-site, via video, mobile apps, and over-the-phone.
Extend your organization with the largest, best-trained team in the industry and a strategic partner with 30 years of leadership. Click on the logo for more.
Contact: Bruce Linkletter Major Account Executive BLinkletter@languageline.com (416) 884-5465 |
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McInnes Cooper is one of the 20 largest law firms in Canada, with over 200 lawyers, seven offices, industry-leading clients in every sector and experience in all jurisdictions.
Our labour and employment lawyers provide innovative and strategic advice to a range of employers in all types of workplaces - in both federally and provincially regulated, both unionized and non-unionized, and both public and private sectors. We pride ourselves on our ability to provide insight into labour and employment issues and their effect on our clients’ businesses. With over 20 lawyers practising throughout Atlantic Canada, our labour and employment lawyers have the depth and experience to provide timely, practical and cost-effective solutions to our clients. Click the lgo for more.
Contact: Crystal Gamble Partner crystal.gamble@mcinnescooper.com (506) 877 0871
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 SMG’s Talent Management System takes the guess work out of hiring for your Contact Centre.
By evaluating candidate hard skills through interactive online simulations and leveraging our validated selection assessments for front line agents and leaders, our client outcomes include: lower agent attrition, improved hiring efficiencies, increased productivity and an improved fit to culture! Click the logo for more.
Contact: Warren Collier Director, Business Consulting Services wcollier@selfmgmt.com (416) 746-0444 x289
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 Sociallogical is a new, visionary consulting company that educates social-media-inclined business owners on strategic online connectivity tools and practices for their customers, prospects and employees based on our deep understanding of how web-based relationship building can generate effective ROI for any organization. Over the next decade, businesses will need to bake social into their operations and put their customers in the drivers seat. Sociallogical partners with and mentors our client companies through these changes with insight, confidence, and understanding.
Click the logo for more information or click here to watch a video.
Jeff Roach jeff.roach@sociallogical.com
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UNB CEL is an outward-looking, academic extension of UNB that exists to provide continuing education and professional development opportunities to individuals as well as private and public organizations. CEL committed to offering quality, relevant courses, programs, and services that lead to personal and organizational growth and development.
As an associate member of ContactNB, CEL representatives look forward to working with you to provide your professional development and training needs. We offer a wide selection of programs and seminars designed for individuals looking to sharpen their management and leadership skills.
For more information visit our website or call Pat McKay at 506 447-3340.
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Universal Power Solutions is an Atlantic Canadian company specializing in uninterruptible power supply (UPS) solutions. We sell UPS systems, batteries, inverters, dc power plants and associated equipment. Our team of field service technicians and sales consultants is the largest regional provider in this highly specialized industry serving all 4 Atlantic Provinces.
Universal Power Solutions sells cutting edge modular and scalable UPS equipment that can grow (or shrink) as your company changes. We also lease UPS equipment for 5 year renewable terms that includes 100% preventative maintenance and a battery change over during the entire term – one guaranteed monthly fee for 5 years. Leasing provides peace of mind that your system will be kept in good working order and assurance that you have a fixed fee to operate your system for 60 months.
Bob Scott Atlantic Sales Consultant bscott@UPSpower.ca 902-233-5076
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Upstart provides technology solutions and guidance to companies of all sizes and industries. From our subscription-based social project management and work execution software, to our professional services portfolios, we provide the guidance needed to navigate what can often be a complex and overwhelming environment. At Upstart, we believe that technology is a tool to make life easier and better. Either as partner or provider, we can support you through your endeavours. Click on the logo for more.
Contact: Kelly Kazimer kelly.kazimer@upstartindustries.com 1-877-505-8848
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Founded in 2009, VidCruiter uses video interviewing differently, we have automated online video interviews to a level of automation unseen in the market place that saves our clients tremendous amounts of time and actually provides them with better results. At the same time we also give applicant the best experience possible.
VidCruiter has been founded with a very diverse background of individuals. Our team combines operational management experts, human resources specialist, serial-entrepreneurs, business development consultants, and of course a great information technology team. Combined with some great beta-testing from multiple diverse facets of the recruiting and HR world which has allowed us to build one of the most advanced video recruiting platform on the market.
Contact: Sean Fahey sfahey@vidcruiter.com (506)962-6952
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Coaching can help you develop leaders at all levels of the organization. The brain is wired to THINK, not to be told what to do.
Coaching helps people think more effectively...by asking powerful questions. These questions get the brain thinking and the brain cells firing. This is what engagement looks like. Are you tapping into the brilliance of your organization? Are you using coaching to lead?
Coaching can help you develop leaders at all levels of the organization. Click on the logo for more.
Contact: Paula Nicholson paula@visioncoachinginc.com (506) 847-4199 |
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Founded in 1985, Xentrax is unique in that we are the only Canadian based company singularly focused on contact centre workforce optimization and customer interaction solutions. Our certified Project Managers, Trainers and Technicians, combined with our Service and Support Team, are the most skilled professionals in the industry.
Xentrax customizes your solution to ensure that the deployment seamlessly integrates to your existing platforms and technologies, providing the most optimal return on investment.
As your trusted advisors, Xentrax will work with your team to ensure the system is fully adopted to achieve measurable productivity improvement, enhance your customers’ experience, while reducing operational costs. For more, click on the logo.
Contact: Nick Flamino Senior Account Executive nickf@xentrax.com (905) 595-5304
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