9th Annual ContactNB Awards of Excellence Gala Winners
June 13, 2013 Delta Fredericton, New Brunswick
Premier David Alward opened the ninth annual ContactNB Awards of Excellence Gala in Fredericton at the Delta June 13th, 2013. He spoke of the importance of the Contact Centre Industry to the Province of New Brunswick not only from the economic benefits it provides but also how these centres contribute in so many other ways. He pointed all of the work our companies do in our communities, the volunteer work and the MILLIONS of dollars raised for charities by our Contact Centres. He spoke on how the Contact Centre Sector have made this Province a better place to live providing not only great jobs, but great careers.
World Renowned Speaker/Author/Entertainer Tyler Hayden who performs around the world was the evenings MC and had the crowd enthralled all evening. It was an Honor having our great friend Tyler come celebrate with us!
Category 1 : ING Direct
Individual Member of the Year
The Individual Member of the Year award recognizes an individual member that has made a substantial contribution to the association.
The winner for Individual Member of the Year is Shawna Leblanc from TD Insurance
The Customer Experience award recognizes a contact centre for demonstrating effective strategies and processes that create a unique customer service experience
The award for Best Customer Experience in category 1 is the Primus / Delta Hotels & Resorts GRS
The award for Best Customer Experience in category 2 is AB Minacs
The Employee Experience award recognizes a contact centre for cultivating a positive and rewarding environment that employees find supportive and pleasant. The elements measured are based on employee feedback regarding job satisfaction and career fulfillment.
The winner for Employee Experience in category one is Asurion
The winner for Employee Experience in category two is TD Insurance
The Training and Performance Excellence award recognizes a contact centre that demonstrates a dedication to developing the skills of its workforce and that provides opportunity for industry advancement and future growth.
The winner of the award for Training and Performance Excellence in category one is Xplornet
The winner of the award for Training and Performance Excellence in category two is RBC
Customer/Vendor Partnership Award
The Customer/Vendor Partnership Award recognizes a vendor for a product or service that has had positive impact on employees, customers and/or business results for a member company or the industry in general.
The winner of the Customer/Vendor Partnership Award is Wyndham Worldwide Canada and Bell Aliant
The Environmental Awareness award recognizes a contact centre that has made a special effort to be environmentally friendly by implementing the three R’s of Reduce, Reuse, Recycle in their office environment.
The winner for Environmental Awareness in category one is Moneris Solutions
The winner for Environmental Awareness in category two is Delta Hotels & Resorts
Associate Member of the Year
The Associate Member of the Year award recognizes a vendor or supporter that has made a substantial contribution to ContactNB and its members. The recipient must be an associate member of ContactNB in good standing for the current year.
The winner for Environmental Awareness in category one is Plexus Connectivity
Health & Wellness
The Health and Wellness award recognizes a contact centre that helps their employees enhance their personal and professional lives through a wide-ranging wellness program.
The award for Health and Wellness in category 1 is Accenture.
The award for Health and Wellness in category 2 is TD Insurance.
Technology and Social Media
The Technology and Innovation award recognizes a contact centre that has employed new technology, processes and/or organizational change in order to improve their customer and/or employee experience.
The award for Technology and Innovation in category 1 is Thing5
The award for Technology and Innovation in category 2 is RBC
Workforce Management Practices
The Workforce Management Practices award recognizes a contact centre that has employed new, existing or enhanced technology, processes and/or organizational change in order to improve their customer and/or employee experience. This is the first year for this category.
The award for Workforce Management in category 1 is Medavie Blue Cross
There award for Workforce Management category 2 is Fairmont Raffles Hotels International
Member Centre of the Year
The Member of the Year award recognizes a contact centre that has made a substantial contribution to the Association through participation in ContactNB events, serving on committees and has demonstrated a strong and positive work environment through their awards submissions.
In recognition of their participation in so many facets of the association and participation in virtually every ContactNB event and their strength of their numerous awards submissions, we are pleased to announce that this year’s Member of the Year is Medavie Blue Cross
Employee of the Year
The Employee of the Year award recognizes an employee from each centre who has a demonstrated a positive contribution to customer service, the workplace environment, performance management, and the community. At this time, we would like to recognize the following Employees of the Year:
Leader of the year
The Leader of the Year award recognizes a leader from each centre who has demonstrated leadership, innovation, has had a positive impact on the workplace environment, has impacted performance management, and the community. This year’s Leaders of the Year are: