9th Annual ContactNB Awards of Excellence Gala Winners
June 13, 2013 Delta Fredericton, New Brunswick





Premier David Alward opened the ninth annual ContactNB Awards of Excellence Gala in Fredericton at the Delta June 13th, 2013. He spoke of the importance of the Contact Centre Industry to the Province of New Brunswick not only from the economic benefits it provides but also how these centres contribute in so many other ways. He pointed all of the work our companies do in our communities, the volunteer work and the MILLIONS of dollars raised for charities by our Contact Centres.  He spoke on how the Contact Centre Sector have made this Province a better place to live providing not only great jobs, but great careers. 



World Renowned Speaker/Author/Entertainer Tyler Hayden who performs around the world was the evenings MC and had the crowd enthralled all evening. It was an Honor having our great friend Tyler come celebrate with us!



Award Winners
(Please note award winner photos will be posted on contactnb.ca website by June 21)

Category 1 are Contact Centres up to 250 Employees
Category 2 are Contact Centres with more than 250 Employees



Community Involvement Award
Category 1 :  ING Direct
Category 2 :  Fairmont Raffles Hotels International


Individual Member of the Year

The Individual Member of the Year award recognizes an individual member that has made a substantial contribution to the association.

 

The winner for Individual Member of the Year is Shawna Leblanc from TD Insurance

 


Quality Excellence in Customer Experience

 

The Customer Experience award recognizes a contact centre for demonstrating effective strategies and processes that create a unique customer service experience

 

The award for Best Customer Experience in category 1 is the Primus / Delta Hotels & Resorts GRS

 

The award for Best Customer Experience in category 2 is AB Minacs

 


Employee Experience 

 

 

The Employee Experience award recognizes a contact centre for cultivating a positive and rewarding environment that employees find supportive and pleasant.  The elements measured are based on employee feedback regarding job satisfaction and career fulfillment.

 

The winner for Employee Experience in category one is Asurion 

 

The winner for Employee Experience in category two is TD Insurance

 


Training and Performance

 

 

The Training and Performance Excellence award recognizes a contact centre that demonstrates a dedication to developing the skills of its workforce and that provides opportunity for industry advancement and future growth. 

 

The winner of the award for Training and Performance Excellence in category one is Xplornet

 

The winner of the award for Training and Performance Excellence in category two is RBC

 

Customer/Vendor Partnership Award

 

The Customer/Vendor Partnership Award recognizes a vendor for a product or service that has had positive impact on employees, customers and/or business results for a member company or the industry in general.

 

The winner of the Customer/Vendor Partnership Award is Wyndham Worldwide Canada and Bell Aliant

Environmental Awareness

 

The Environmental Awareness award recognizes a contact centre that has made a special effort to be environmentally friendly by implementing the three R’s of Reduce, Reuse, Recycle in their office environment.

 

The winner for Environmental Awareness in category one is Moneris Solutions

 

The winner for Environmental Awareness in category two is Delta Hotels & Resorts

 

Associate Member of the Year

 

The Associate Member of the Year award recognizes a vendor or supporter that has made a substantial contribution to ContactNB and its members. The recipient must be an associate member of ContactNB in good standing for the current year.

 

The winner for Environmental Awareness in category one is Plexus Connectivity

 

  

Health & Wellness

 

The Health and Wellness award recognizes a contact centre that helps their employees enhance their personal and professional lives through a wide-ranging wellness program.

 

The award for Health and Wellness in category 1 is Accenture.

The award for Health and Wellness in category 2 is TD Insurance.

 

Technology and Social Media

 

The Technology and Innovation award recognizes a contact centre that has employed new technology, processes and/or organizational change in order to improve their customer and/or employee experience.  

 

The award for Technology and Innovation in category 1 is Thing5

 

The award for Technology and Innovation in category 2 is RBC

 

 

Workforce Management Practices

 

The Workforce Management Practices award recognizes a contact centre that has employed new, existing or enhanced technology, processes and/or organizational change in order to improve their customer and/or employee experience.   This is the first year for this category.

 

The award for Workforce Management in category 1 is Medavie Blue Cross

 

There award for Workforce Management category 2 is Fairmont Raffles Hotels International

Member Centre of the Year

 

The Member of the Year award recognizes a contact centre that has made a substantial contribution to the Association through participation in ContactNB events, serving on committees and has demonstrated a strong and positive work environment through their awards submissions.

 

In recognition of their participation in so many facets of the association and participation in virtually every ContactNB event and their strength of their numerous awards submissions, we are pleased to announce that this year’s Member of the Year is Medavie Blue Cross



Employee of the Year 
 

The Employee of the Year award recognizes an employee from each centre who has a demonstrated a positive contribution to customer service, the workplace environment, performance management, and the community.  At this time, we would like to recognize the following Employees of the Year:

 

Accenture

Connie

Ballard

Aditya Birla Minaccs

Jason

Robar

Callstar

Rachael

Watters

Delta Hotel & Resorts GRS

Jana

Mallory

Fairmont Raffles Hotels International

Martine

Chaisson

Medavie Blue Cross

Nadine

Williams

Primus Canada

Andrew

Blanchette

Thing5

Shelly

O’Blenes

Asurion

Melanie

Poirier

Atlantic Lottery Corporation

Kelly

Spurrell

BBM Canada

Victor

Sampson

Directors’ Choice

Dawn Ellen

Wedge

Moneris Solutions

Ewan

Trafford

RBC Advice Centre

Amy

Arseneault

TD Insurance

Megan

Cote

VitalAire Canada Inc.

Sylvie

Doucet


Leader of the year  

The Leader of the Year award recognizes a leader from each centre who has demonstrated leadership, innovation, has had a positive impact on the workplace environment, has impacted performance management, and the community.  This year’s Leaders of the Year are:

 

Asurion

Chris

Gravelle

Atlantic Lottery Corporation

Angie

Campbell

BBM Canada

Sam Subir

Som

Directors’ Choice

Tracy

Robichaud

Moneris Solutions

Neal

Patterson

RBC Advice Centre

Joni

Dobson

TD Insurance

Tony

Briggs

VitalAire Canada Inc.

Charo

Poirier

Accenture

Pierre

Gagnon

Aditya Birla Minacs

Melanie

Marshall

CallStar

Keith

Wood

Delta Hotel & Resorts GRS

Lisa

Nason

Fairmont Raffles Hotels International

Crystal

Daigle

Medavie Blue Cross

Lysiane

Michaud

Primus Canada

France

Daigle

Thing5

Lee

Prall





ContactNB Home