January 23, 2012 e-Communique
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Be sure to check our Calendar of Events on the home page.
"Essentials for NB HR Managers" Returns March 20
Our very popular "Essentials for New Brunswick HR Mangers" will be returning again this year with Jamie Eddy. Mark your calendars for Tuesday, March 20 for this informative full-day session. More details to follow soon.
Awards of Excellence 2012 - Committee Volunteers Needed
The 2012 Awards of Excellence dinner is coming up June 14th in Moncton. We need your help in continuing to make this event the great success we've all come to enjoy every year. If you are interesting in participating on the organizing committee, please email awards@contactnb.ca
Contact Atlantic 2012 - Call for Speakers
The Contact Atantic 2012 organizing committee is looking for suggestions for speakers and topics for this year's conference coming up November 7-8 in Saint John.
If you have any suggestions or if you are a speaker and would like to submit a proposal, please email conference@contactnb.ca
Becoming a Living Brand Leader within your organization
This insightful two day workshop February 7&8 is guaranteed to give you and your Leadership Team practical tips on how to move your frontline people into proactive Living Brands®, turn words into actions and more importantly, keep this momentum alive and well. It will demystify the practice of Emotional Intelligence, Neuro-Linguistic Programming (NLP) and other Behavioral Sciences. It will allow you to:
• Practically apply theories back in your organization
• Increase employee engagement
• Deliver a branded customer experience time and time again
To deliver an exceptional customer experience, it is imperative that there is alignment between your brand and your customer service delivery.
Contact NB members receive a 10% discount on bookings before the 16th December. Please quote 'ContactNB' when booking.
"It was so much more than expected. I have left with many tools that I can use both professionally and personally."
Customer Service Development Manager from Irving Oil
"This workshop clarifies what brand means and how to bring it and keep it alive."
Sales and Support Manager from Eastlink
"Timely, relevant and important information!"
Training Manager from Marriott Hotels
"Very insightful. You will be motivated again. A focus on what IS important, loosing the fluff."
Vendor Manager from Eastlink
Click the banner at the top to register or for more information.
VidCruiter Demo
In our last e-communique, we showed you a story on the CBC National on new technology trends that included ContactNB associate member VidCruiter and their online video service. Check out this video demoing exactly how this innovative product works. You do not need to fill out any of the online forms, just keep clicking submit to continue through the demo.
More About VidCruiter
Online Video interviewing has been on the market since 2003 but no company has been able to build a solution that is marketable and scalable to accommodate all types of hiring, and at the same time saves so much time by automating so many steps from the hiring process. Founded in 2009, VidCruiter uses video interviewing differently, we have automated online video interviews to a level of automation unseen in the market place that saves our clients tremendous amounts of time and actually provides them with better results. At the same time we also give applicant the best experience possible.
VidCruiter has been founded with a very diverse background of individuals. Our team combines operational management experts, human resources specialist, serial-entrepreneurs, business development consultants, and of course a great information technology team. Combined with some great beta-testing from multiple diverse facets of the recruiting and HR world which has allowed us to build one of the most advanced video recruiting platform on the market. VidCruiter has built a few add-ons specific to the contact centre industry. Specifically allowing you to hear applicants voices before even looking at their resumes.
VidCruiter is poised for exciting growth in the years to come by delivering a great product for its clients. To learn more about VidCruiter contact our office at info@vidcruiter.com or visit our website at http://www.vidcruiter.com/
Contact Centre Canada National Survey
Your Input Needed - Deadline January 25
Call to Action
Version française ci-dessous
Contact Centre Canada is focused on supporting and creating mediums for knowledge transfer and exchange. Our mandate is to keep abreast and inform the contact centre industry of changes and trends in Canada. In addition, we consistently strive to educate government as to the scope and economic impact our sector has on Canada. Both Contact Centre Canada and Association membership represent many Fortune 500 companies and top 50 companies in Canada. We invite you to participate in the quarterly trends survey and, in return, you will receive a full copy of the survey results.
All survey information is held strictly confidential by Contact Centre Canada and we do not publish participant/company information. Each participant will be enrolled in all subsequent quarterly surveys, with the option to withdraw from the survey anytime by simply notifying Contact Centre Canada via email.
We ask that you click on the following link to complete the survey:
English: https://www.research.net/s/LMS_December_2011
French: https://www.research.net/s/Decembre_2011
The survey will take approximately 5 minutes to complete.
Please complete by: 12 noon January 25th, 2012
Thank you for your support and taking the time to review and comment on this very important National Survey. If you have any questions please contact Allison@contactcentrecanada.ca
Appel à l’action
Centres de contact clientèle du Canada est déterminé à soutenir et à créer des mécanismes permettant le transfert et le partage des connaissances. Notre mandat consiste à demeurer au fait des changements et des tendances se produisant au Canada et d’en informer l’industrie des centres de contact. En outre, nous travaillons constamment à sensibiliser les gouvernements à l’égard de la portée et de l’incidence économique de notre secteur au Canada. Les membres de Centres de contact clientèle du Canada et de ses associations affiliées représentent plusieurs entreprises appartenant au palmarès Fortune 500 et à celui des 50 meilleures sociétés au Canada. Nous vous invitons à participer au sondage trimestriel sur les tendances émergentes. Vous recevrez en retour les résultats complets de l’enquête.
Les renseignements que recueille Centres de contact clientèle du Canada sont strictement confidentiels et nous ne publions pas d’information sur les participants/entreprises. Chaque participant sera inscrit aux sondages trimestriels subséquents. On peut en tout temps choisir de se retirer du sondage, en avisant Centres de contact clientèle du Canada par courriel.
Veuillez cliquer sur le lien suivant pour remplir le sondage :
Anglais : https://www.research.net/s/LMS_December_2011
Français : https://www.research.net/s/Decembre_2011
Il vous faudra environ cinq minutes pour remplir le sondage.
Prière de le faire d’ici midi, le 25 janvier 2012.
Merci de votre soutien et de consacrer quelques minutes à remplir le sondage pour nous faire part de vos commentaires dans le cadre de cette importante initiative nationale. Si vous avez des questions, n’hésitez pas à communiquer avec moi à Allison@contactcentrecanada.ca.
